Computer decided to freeze when using office 2003 sbe.

Contacted Dell, 3hours on phone trying to sort it out, now cant do anything with it!

They are calling back tomorrow, great news as inspector arrives at 10am for assesment and our pcs are f****d!

Had to pay

2 of my 4 PC's are Dells and all going well, mind you the main work Dell never touches the Internet.

The PC's that do connect have 3 x spyware softwares, 3 x anti-virus softwares and a couple of firewalls!

Add to that Acronis Trueimage for complete hard drive image every night and less prone to problems.

Yeah, something we will have to consider now i think.

Try starting your pc in safe mode and using adaware and spybot search&destroy.

And that is?

Not too hot on PC's!!

http://service1.symantec.com/SUPPORT/tsgen...src=sec_doc_nam

Then search google for adaware and spybot search and destroy both free.

You should also get a virus checked, i use trend pccillan very good and you get a thirty day free trial.

Thing is we have norton and its the spyware version.

Just re-installed windows and still unusable, Dell have well and truley f***ed me over on this one

My guy has just installed Kapersky Anti Virus.... has been extremely effective against hackers and trojans so far.

I ditched Norton some time ago as it caused m,e grief in missing viruses - it doesn't update frequently enough. I now use Nod32 by Eset and it updates regulary several times each day as does Kaspersky mentioned above - anything that doesn't update daily is not equipped to deal with the nuber of new viruses etc that are being found ... http://www.virus-radar.com/index_enu.html

QFA , Nod32 at work , Avast at home (free) , both automatically update.Unless its a hardware problem can't see what Dell can do for you .Got mine from Evesham , 4 years no problems.

Regards.