1 hour ago, aissecur said:

If you nvr / dvr says off line then as the others have illuded to, it’s a likely an ISP issue 

 

can you send us a screen shot ? 

 

how was your system set up? Did the installer scan the qr code with the hik app  or is it set up by DNS ? 
 

Did someone install the system for you or is it a DIY install by yourself ? 

 

The NVR under platform access Register status says online but when I login to the cameras themselves their register status is offline but the server IP and verification code receive the green tick when the details are saved.

 

The cameras were installed by myself earlier this year, I believe they were all added by scanning the serial number as the models at the time did not have a QR code on the label, only a code for downloading the app itself.

 

Oddly one of my cameras has been pushing notifications sporadically, I am trying to compare settings but they all seem to be set up the same.

I have the same issue.

All the smart events are logged and viewable on the DVR but the push notifications dont happen now to my iphone and ipad.

 

The was professionally installed along with my alarm too (so they run off the same app Procontrol +)

 

I get voice notifications when my alarm is set and there is a log in the "alarm panel" side of notifications ... but noting in the Procontrol tab??

 

I have had them back but they said there is no reason is shouldn't be working???

 

I have checked every setting I can think of but nothing - all my devices are less than 1 year old and up to date???

Thanks

Dan

Are you getting any push notifications or is the ipad the only device?

Hi All,

I have the same issue using a iPhone or iPad with latest iOS updates. If I open the Pro control app the notifications show on the bottom notification tab, but not on the phones locked screen. Has anyone got any ideas?

thanks.