Thanks for your help everyone. I'll advise my friends to be a bit more pushy with //.National Installer.// and not take no for an answer. 

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Andrew //.National Installer.// should not be allowed to ignore their responsabilaty to their customer. Your friend should have this resolved or raise a customer complaint. If the situation is still not resolved (with a reasonable charge) i would say that he has reasonable grounds to terminate his contract and look for another installer who can provide the reasonable service he has requested.

Jef

And, if there is anyone there who's prepared to comment (unofficially) on //.National Installer.//'s or any other monitoring organisations position re Broadband I'd be interested to read their views.

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As far as I know, //.National Installer.// have never refused to fit broadband filters.