Hi,

 

using Ivms 4200 from Hik, the client get a " abnormal recording" windows popping up at random . Footage is there and exploitable but this message seems to come back every now and then. Any ideas?

 

Also on the app, it appears that they can only access around 3 days of footage at a time, sometimes not the most recent three days?

 

NVR is a 7600 series with 4 ds2112. 

 

have any of you wise old owls got any knowledge you'd like to share with a fellow installer/

 

Merci bien.

How old is it..when was it installed ? sounds like a program issue.

Hi charlie6, installed around 2 months ago, tech support are not sure what it could be

I'm not regarded as the 'main runner' in this field, but I would guess (working on lower end equipment) that you have a faulty device, disconnect to only the bare minimum and test again.

You could try to re-install the driver. Alternatively, try to contact Hikvision http://www.hikvision.com/europe/contactHikvision.asp 

Hope you get it sorted!