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Galaxy 2-20 Sms Comm Fail

the-oneil
in Members Lounge (Public)

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Our Alarm system - a Honeywell Galaxy G2-20 is generating this fault when we try to set the Alarm

SMS Comms fail

Setting abborted

Followed by

Manager reset required

I am at a loss of what to do?! Anyone?

Edited by the-oneil

your system requires an engineer reset. That is probably due to the comms failure. ie an sms has tried to be sent but it hass not been able to deleiver it to the message centre. Without more inof my initial thoughts are you need to contact your maintainer.

securitywarehouse Security Supplies from Security Warehouse

Trade Members please contact us for your TSI vetted trade discount.

  • Author

your system requires an engineer reset. That is probably due to the comms failure. ie an sms has tried to be sent but it hass not been able to deleiver it to the message centre. Without more inof my initial thoughts are you need to contact your maintainer.

I see. I thought i could clear it somehow without having to waste a day waiting for them to come over :no:

Ah well, if any one else of you knowledgeable people have a solution!

my bad.

I read it as engineer reset. Its not its manager reset. All you need to do is acknowledge it with your manager code.

securitywarehouse Security Supplies from Security Warehouse

Trade Members please contact us for your TSI vetted trade discount.

Do you know the manager code?

Is the system monitored?
  • Author

I only have my personal code, which i normally don't use as i use the Fob to set/unset. I tried that code, but no joy.

System is Not monitored.

Edited by the-oneil

there will be a manager code, You will use it to enter the menus, view logs, chnage codes etc

securitywarehouse Security Supplies from Security Warehouse

Trade Members please contact us for your TSI vetted trade discount.

You may only have a lower level user code.

A manager has to be used, try setting the system saying yes to set with faults then unset.

That should clear it.
  • Author

I received a call from my supplier and they guided me through clearing it.

I was also advised next time they visit to maintain the system, that i should ask for my code to be upgraded to manager level.

Your maintainer will not be able to give you a higher level code without deleting every other code in the system.

You have to get the highest code user to do this.

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