I have installed a Pyronix PCX256 system with PCX LCD keypad. The whole system has worked fine for six months but now the keypad has developed an irritating fault: two of the buttons (6 and 0) have ceased to work. Pyronix customer service suggests I contact the installer for a replacement under warranty - not very helpful in my case as the kit came from eBay (I know, I know!).

Does anyone know whether I'm likely to be able to fix the keypad if I take it apart? Or even where I might find another without paying a fortune? I'd be glad to hear from anyone with experience of these keypads.

I have installed a Pyronix PCX256 system with PCX LCD keypad. The whole system has worked fine for six months but now the keypad has developed an irritating fault: two of the buttons (6 and 0) have ceased to work. Pyronix customer service suggests I contact the installer for a replacement under warranty - not very helpful in my case as the kit came from eBay (I know, I know!).

Does anyone know whether I'm likely to be able to fix the keypad if I take it apart? Or even where I might find another without paying a fortune? I'd be glad to hear from anyone with experience of these keypads.

Hi: Personally unless you know what you are doing I would not advise that you take the keypad apart. Most likely even if you do you will not be able to repair it as they are quite complex and you could well do more harm than good, as for a replacement then your best bet would be to either try Ebay again or try the Security warehouse.

Regards:Andy@Amman Security.

Was the equipment new from ebay or second hand? Just thinking you may have some guarantee with the seller?? As for repairng the keypad they have a membrane in the back and there is'nt alot you can do with them!

not very helpful in my case as the kit came from eBay (I know, I know!).

Caveat emptor, springs to mind

Does anyone know whether I'm likely to be able to fix the keypad if I take it apart? Or even where I might find another without paying a fortune? I'd be glad to hear from anyone with experience of these keypads.

there cheap & cheerful enough @ 60 odd quid + vat

since you appear to be a miser, dab of fairyliquid on the back of buttons

can eck a bit more life out of unit w/o a membrane

if they use a membrane one from a cheaper led unit might fit

Edited April 11, 200818 yr by billythebellbox

Hello, The PCX is a very powerfull system, however, EBAY?.

Never mind, Look if the keys are sticking then you have a faulty pad. these products have a good backup from Pyronix and you would do well contacting Pyronix and seeing what they can do for you. In fact, if you call me next week i will arrange something for you. I am head of repairs for Pyronix Technical Support and will have the unit quickly repaired for you. Ebay is not the place to buy these products, but Ebay is such a great bargain hunters site that i don't blame you. Because it wasn't bought from a recognised outlet i can only do my best to get it rapidly repaired for you. It will mean your system will be down for a few days, but life is such.

Just call me after 11:00am on 01709 700100 ext 196, or ask for Jhan. Just let me know its you by mentioning this email.

Hope this helps....

Hello, The PCX is a very powerfull system, however, EBAY?.

Never mind, Look if the keys are sticking then you have a faulty pad. these products have a good backup from Pyronix and you would do well contacting Pyronix and seeing what they can do for you. In fact, if you call me next week i will arrange something for you. I am head of repairs for Pyronix Technical Support and will have the unit quickly repaired for you. Ebay is not the place to buy these products, but Ebay is such a great bargain hunters site that i don't blame you. Because it wasn't bought from a recognised outlet i can only do my best to get it rapidly repaired for you. It will mean your system will be down for a few days, but life is such.

Just call me after 11:00am on 01709 700100 ext 196, or ask for Jhan. Just let me know its you by mentioning this email.

Hope this helps....

Well thanks for the offer, and sorry to be a while in responding. Another member has very helpfully sold me a new keypad in the meantime. When I swap out the faulty unit perhaps I could send it to you then?

I think the Pyronix Techy suport has to chill out or a bit!!

Oh and the Belle is dire to fit!

I think the Pyronix Techy suport has to chill out or a bit!!

I think he realised the folly of posting his extension number on a public forum and has been sent back for re training

Hello, The PCX is a very powerfull system, however, EBAY?.

Never mind, Look if the keys are sticking then you have a faulty pad. these products have a good backup from Pyronix and you would do well contacting Pyronix and seeing what they can do for you. In fact, if you call me next week i will arrange something for you. I am head of repairs for Pyronix Technical Support and will have the unit quickly repaired for you. Ebay is not the place to buy these products, but Ebay is such a great bargain hunters site that i don't blame you. Because it wasn't bought from a recognised outlet i can only do my best to get it rapidly repaired for you. It will mean your system will be down for a few days, but life is such.

Just call me after 11:00am on 01709 700100 ext 196, or ask for Jhan. Just let me know its you by mentioning this email.

Hope this helps....

Well, people, I have finally got round to exchanging the faulty keypad and I think I know what the problem was. A fair quantity of brick dust had fallen from the cable entry and found its way between the keys and the PCB. Now I knew about sealing the cable entries of PIR detectors but hadn't thought it was necessary with the keypad. So that's another lesson learned. At this rate I'll be an expert in no time ...

I think the Pyronix Techy suport has to chill out or a bit!!

Oh and the Belle is dire to fit!

why is belle dire to fit?????