Specialist Posted February 22, 2008 Author Share Posted February 22, 2008 I have just been to an old ladies house.A tiny woman, 99 years old, deaf as a post and very poor eyesight. I got the original call the other day to re-instate the system. A sparky colleague had done the initial silencing of the system after an apparent fault, and I have the job of fixing it. Twaz a tamper fault on the old rusty steel bellbox. Anyway, sorted it, and then had the job of explaining that everything was now ok. It seems the false alarm had really frightened her. I had to gently "shout" at her to tell her that everything was now ok and she should once again start using the system. But she kept pointing at an internal door and saying it won't shut. I told her it didn't matter as the alarm would still be ok. She repeated her concern about the door, and I then spotted that it had an old speed-fit contact fitted. However, my walk test, and the alarm documentation showed it was no longer connected. It must have been from an earlier alarm installation. Again she pointed at the door, trying to tell me something. I really struggled to understand what she meant, and she then said "I'm such a nuisance to everyone" and started to cry. I felt really bad. I comforted her (not physically, you lot with the dirty minds!!!) and she soon calmed down. She asked me about fixing the door (so it will shut) "so everything will be back to normal with the alarm". So, guess who is now going to get their joinery skills put to the test! I've never had a customer cry on me before (even when presented with the bill!). Quite an experience. Anyway, she now seems more comfortable with everything, but I know that until the door is fixed, she won't be using the alarm, and a 99 year old on her own needs some form of protection. Priority job me thinks. Good on you mate. Regs: Andy@Amman Security. Customers Love us, Intruders Hate us. Link to comment Share on other sites More sharing options...
Specialist Posted February 22, 2008 Author Share Posted February 22, 2008 you busy next Thursday Andy ? Why mate? What you got? only do freebies for little old ladies mind. Regs: Andy. Customers Love us, Intruders Hate us. Link to comment Share on other sites More sharing options...
Guest anguscanplay Posted February 22, 2008 Share Posted February 22, 2008 only do freebies for little old ladies mind. LOL doesnt matter then (no wonder the daughter was smiling - more for her to inherit now) Link to comment Share on other sites More sharing options...
Specialist Posted February 22, 2008 Author Share Posted February 22, 2008 if people are silly enough to pay for **** B) She is an old lady in her eighties and didnt know that she was paying for ****, especially as the Scumbag was a friend of her son. Customers Love us, Intruders Hate us. Link to comment Share on other sites More sharing options...
Guest anguscanplay Posted February 22, 2008 Share Posted February 22, 2008 She is an old lady in her eighties and didnt know that she was paying for ****, especially as the Scumbag was a friend of her son. you just dont get it do you Link to comment Share on other sites More sharing options...
camerabloke Posted February 22, 2008 Share Posted February 22, 2008 if people are silly enough to pay for **** B) get a grip on life, old people get scammed every day and it shouldnt happen Eucam Security Systems 0845 4630 746 www.eucam.co.uk Link to comment Share on other sites More sharing options...
Specialist Posted February 22, 2008 Author Share Posted February 22, 2008 LOL doesnt matter then (no wonder the daughter was smiling - more for her to inherit now) Stop being so cynical will you? it's not very becoming for a man of your stature . Customers Love us, Intruders Hate us. Link to comment Share on other sites More sharing options...
Guest anguscanplay Posted February 22, 2008 Share Posted February 22, 2008 Stop being so cynical will you? it's not very becoming for a man of your stature . you could have made a lot more money going the trading standards route - still good on yer Link to comment Share on other sites More sharing options...
Specialist Posted February 22, 2008 Author Share Posted February 22, 2008 get a grip on life, old people get scammed every day and it shouldnt happen I love this place I never realised there were so many other engineers who hate seeing old people ripped off. Regs: Andy@Amman Security Customers Love us, Intruders Hate us. Link to comment Share on other sites More sharing options...
Specialist Posted February 22, 2008 Author Share Posted February 22, 2008 you could have made a lot more money going the trading standards route - still good on yer Maybe mate, but I could not bring myself to charge them. They are not a rich family and I think they had been through enough aggro, and the Scumbag will get his just rewards the old fashioned way if the money is not paid back so no one loses really. Tell the truth you would probably have done the same yourself in the situation. Regs: Andy. B) B) Customers Love us, Intruders Hate us. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.