justin Posted February 9, 2008 Share Posted February 9, 2008 Hi people. Has anyone had any problems with the videcon VXM4 DVR backup player software? I've got quite alot of these installed and think they are a great machine. Most of them that are on networks are running XP and give me no problems. As some customers are now buying PC's with Vista OS I've found the backup player won't work. The programme opens ok but seems unable to decode the video file. I will speak to tech next week but you know how these things bug you and I don't get much sleep as it is. Justin Link to comment Share on other sites More sharing options...
sjonley Posted February 10, 2008 Share Posted February 10, 2008 Have you spoken to Videcon on this issue yet? Kind regards Stuart Onley SAMS Consultancy Independent Security Consultants email:enquiries@samsconsultancy.co.uk website:www.samsconsultancy.co.uk Link to comment Share on other sites More sharing options...
camerabloke Posted February 11, 2008 Share Posted February 11, 2008 are they open on the weekend? Eucam Security Systems 0845 4630 746 www.eucam.co.uk Link to comment Share on other sites More sharing options...
relaykid Posted February 11, 2008 Share Posted February 11, 2008 ive had exactly the same problem mate, videcon do now about it and i was told they are bringing a patch out for vista but this was november last year check there website for an update or if not give them a call and ask to speak to ian farr he is there main tech man, regards, greg Link to comment Share on other sites More sharing options...
sjonley Posted February 11, 2008 Share Posted February 11, 2008 Well Gentleman The copy of RemoteAgent I use for my DVR's (which is very similar to the Videcon Concept Pro) works fine in Windows Vista Home Edition. I have no way of testing other Vista version but I would gather if it works on the Basic Home edition, the other version will be compatible. I have just tested my software connecting to Videcon's demo DVR via the internet. It works well. The Backup Player works fine as well. If you need a copy, email me but be aware that it is 6Meg compressed. If you want to contact Videocon directly click the link below: Videcon Website Kind regards Stuart Onley SAMS Consultancy Independent Security Consultants email:enquiries@samsconsultancy.co.uk website:www.samsconsultancy.co.uk Link to comment Share on other sites More sharing options...
justin Posted February 11, 2008 Author Share Posted February 11, 2008 ive had exactly the same problem mate, videcon do now about it and i was told they are bringing a patch out for vista but this was november last year check there website for an update or if not give them a call and ask to speak to ian farr he is there main tech man,regards, greg Greg. I'll stop messing around with it now and check on that patch tomorrow. Link to comment Share on other sites More sharing options...
relaykid Posted February 12, 2008 Share Posted February 12, 2008 any joy fella? Link to comment Share on other sites More sharing options...
justin Posted February 16, 2008 Author Share Posted February 16, 2008 any joy fella? Hi Greg Yes they emailed me the updated software works fine now. Give them a call and they will send it you. Justin. Link to comment Share on other sites More sharing options...
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