Johnny Posted October 12, 2007 Share Posted October 12, 2007 Had to call a tech support of a large security supplier to day (DM), was in a queue for 55 min's. Can anyone beat this????? Link to comment Share on other sites More sharing options...
daveboy Posted October 12, 2007 Share Posted October 12, 2007 Yup try getting through to galaxy i listened to a lovely bit of music for an hour once Link to comment Share on other sites More sharing options...
Johnny Posted October 12, 2007 Author Share Posted October 12, 2007 I kow what you mean I've had issue's with Honywell aswell............. Link to comment Share on other sites More sharing options...
daveboy Posted October 12, 2007 Share Posted October 12, 2007 I suppose you just gotta open the install manual from time to time Link to comment Share on other sites More sharing options...
arfur mo Posted October 12, 2007 Share Posted October 12, 2007 I suppose you just gotta open the install manual from time to time funny true but very cruel regs alan If you think education is difficult, try being stupid!!!! Link to comment Share on other sites More sharing options...
Cubit Posted October 12, 2007 Share Posted October 12, 2007 I suppose you just gotta open the install manual from time to time It's easy to knock Tech Support Departments but how many actually think the problem through before ringing them??? Funny how everyone says they've read the manual, checked the help file but no way can they get it working yet have no recollection of anything when asked. For every genuine call there must be 10 callers who are just clogging up the lines simply because they couldn't be bothered reading the manual for the most basic of tasks. Link to comment Share on other sites More sharing options...
Johnny Posted October 12, 2007 Author Share Posted October 12, 2007 What made it worst is that I knew the problem but still had to ring them to clarify,have to say the guy who answered was very good. Link to comment Share on other sites More sharing options...
Mavrick_001 Posted October 13, 2007 Share Posted October 13, 2007 Some great tech support out there.... soemtimes even work it out myself whilst their on the phone and then they ask... would you mind explaining how you did that to me so I can write it down lol..... I'm great sometimes lol CCTV Intruder Access Control Tony Hughes, Proprietor, TRADE MEMBER Link to comment Share on other sites More sharing options...
arfur mo Posted October 13, 2007 Share Posted October 13, 2007 It's easy to knock Tech Support Departments but how many actually think the problem through before ringing them???Funny how everyone says they've read the manual, checked the help file but no way can they get it working yet have no recollection of anything when asked. For every genuine call there must be 10 callers who are just clogging up the lines simply because they couldn't be bothered reading the manual for the most basic of tasks. i think that is very fair comment, sometimes the structure of manuals could be improved. imo most would benefit with a quick start guide. some of the structure errors Gardtec have made as a famous as a trademark, like the user manual has the authority levels of user on P3, then how to change codes P7 (page numbers might not be exact). i think the biggest problem is the manuals are wrote by technicians usually with little actual field experience, so do not appreciate the manual when used in anger is referred to in the order of installation rather than a flow chart, and we all do our installation in a different order to each other. i tend to install and test the control kit first, other's fit the ancillaries as the 1st job, so basically you can't win . regs alan If you think education is difficult, try being stupid!!!! Link to comment Share on other sites More sharing options...
Cubit Posted October 13, 2007 Share Posted October 13, 2007 i think that is very fair comment,sometimes the structure of manuals could be improved. imo most would benefit with a quick start guide. some of the structure errors Gardtec have made as a famous as a trademark, like the user manual has the authority levels of user on P3, then how to change codes P7 (page numbers might not be exact). i think the biggest problem is the manuals are wrote by technicians usually with little actual field experience, so do not appreciate the manual when used in anger is referred to in the order of installation rather than a flow chart, and we all do our installation in a different order to each other. i tend to install and test the control kit first, other's fit the ancillaries as the 1st job, so basically you can't win . regs alan Care to pop into our office on Monday and tell them??? It will make a change from me banging on about this very point. Link to comment Share on other sites More sharing options...
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