Wee question - sorry if this is repeating any previous......

I'm moving premises, have a small business with a bt inspiration - it is old but it works and doesn't cost me anything!

BT are either wanting

Wee question - sorry if this is repeating any previous......

I'm moving premises, have a small business with a bt inspiration - it is old but it works and doesn't cost me anything!

BT are either wanting

Hi donna just posted this question for the telcom huys to answer. Hopefully someone will get back

Regards

Dave

oops - thank you!! first ever posting on any message board - i'm just chuffed i managed to get it anywhere!

You wouldn't need 4 phones on each desk if you were having a PBX installed, or even if you just had 4 feature lines. The thinking behind the feature lines is that they work like a PBX, so each line is like an extension. If you are having a PBX on feature lines then you would have to dial 99 for an outside line.

Assuming you have a maintainer for the PBX then they would be the best people to speak to on this really.

Moved here, link left from original post and thread cleaned up, public can view this section as well.

beware there is a small chance it can stop your alarm communicator working

hi all,

a client of mine had feature lines installed (long story - his partner ordered it all devoce imminent me thinks), BT supplied handsets to each desk which cooped with 2 lines he (she) had ordered.

i as said works much the same as a private PABX, but you are stuck with BTs charges for any additionals you want like another extension or LCR (Least Cost Routing) competitor.

regs

alan

Edited February 28, 200719 yr by arfur mo

Wee question - sorry if this is repeating any previous......

I'm moving premises, have a small business with a bt inspiration - it is old but it works and doesn't cost me anything!

BT are either wanting

Hello Donna

Firstly you are probably talking to the highly dubious sales guys of the BT Local Business Franchise ?

BT offer free installation deals on Featurelines, Normal business phone lines and ISDN digital lines subject to signup of a BT Business Plan contract which will be between 1-5 years.

The reason they push featureline is normally you are tied into a 5-year deal and featurelines cannot be transferred to any other provider like normal business phone lines.

Push the point to get what you want is my advice or else change provider (transfer the lines to another company).

The 9 for a line could be a nuisance as dependant on if you use standard telephones as well as featurephones with your Inspiration, users may need to dial 9 twice - However the BT Inspiration has a routing table so if you do get stuck with featureline the telephone system can do this 9 prefix automatically on the required calls.

Yes Call divert will still work ok, you can have this service on featureline or normal business phone lines and BT have a new service called Business Phone Line plus Divert which may save a little bit per quarter - if do use featureline it is not necessary to prefix the 9 before the Divert code *21* (unless of course you are using basic telephones with your Bt Inspiration phone system and then you will still need to dial the 9 for a line).

Featureline is really a basic PBX system for a very small business but has many restriction, my advice is get normal business phone lines with the call divert facility - continue to use the BT Inspiration system as obviously its your so is free and use the telephone you want to rather than BT salesman's suggestion.

Regards

Simon

hi Simon,

could i have you permission to 'cut and past' that to my client? amazingly it backs up what i told him, so i'm real chuffed.

or bettter, to his wife then i could get some 'blackmail' out of it or at least get her to pipe down her protestations she was not wrong

regs

alan

We have just moved premises and when I ordered the phone lines I was automatically sold featureline !!

It was not until we moved in that I realised that it was a mini system !!

As mentioned we now have to dial 99 to get an outside line which is a pain !!

I have been in touch with BT to ask them to change it over to a std line but they say I agreed to a 3yr contract and can not change the lines over to std !!

I rang again this week to make a complaint but I am still waiting for them to call me back

I feel that we were sold a system that was not suitable for our requirements !!

Edited February 28, 200719 yr by gla.ssfp