Hi,

I have got the following problem: I have an Adpro FastVu with an ISDN T/A Modem connected to it. The monitoring station can dial into the system but the Adpro does not dial out when there is an alarm. I can see the lights on the Modem flashing for minutes but the monitoring station does not receive anything. I can put in my mobile number and I get a call when the alarm input is triggered. Also it rang Adpro when they tested it. I spoke to Universal telecom and the line had call barring enabled but not anymore. Waited a few hours and tested again but still not working. Tripple checked telephone numbers and Site ID. All OK. Any suggestions before I throw that flipping thing out of the window?!

Any help much appreciated

Edited October 10, 200619 yr by Alex

Hi,

I have got the following problem: I have an Adpro FastVu with an ISDN T/A Modem connected to it. The monitoring station can dial into the system but the Adpro does not dial out when there is an alarm. I can see the lights on the Modem flashing for minutes but the monitoring station does not receive anything. I can put in my mobile number and I get a call when the alarm input is triggered. Also it rang Adpro when they tested it. I spoke to Universal telecom and the line had call barring enabled but not anymore. Waited a few hours and tested again but still not working. Tripple checked telephone numbers and Site ID. All OK. Any suggestions before I throw that flipping thing out of the window?!

Any help much appreciated

it has to be a fault at the c/s.

have they got any other adpros going to them (of yours) that you can test.?

paul

Agreed, it must be something at the RVRC. If it rings your mobile and adpro, then by process of elimination....it must be them!

Hi there,

thanks for your help. Changed the monitoring station in the end and then it worked within minutes.