Charlottelou12

Purchased house. There is a manual with a mobile number for emergencies but this isn't really an emergency. Can anyone service it or do they have to be from Honeywell? Do you know how can I find someone? Hi, what is a bell tamper? Sorry I don't know the first thing about this! Can anyone service it or do they have to be from Honeywell?

Hi! Sorry if this is a really stupid question or if the answer is blatantly obvious, but I live on my own and can't find any info online. I have a Honeywell ADE Gen4 alarm system installed by the previous owners of the house in 2021. I wasn't given any information about it and only know the pass code by chance. For that reason I don't set my alarm as I don't know how and don't know how to shut it down if it goes off. Today I noticed a strange squarking noise every couple of hours coming from the external box. The panel says 12345678 TP 00000000 00. I think it might need servicing? How do I go about this? I can't find any information on the website. Sorry again if this is a stupid question!