sixwheeledbeast
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I still stand by my statement, you can't leave a customer waiting for a week with no follow up.
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I agree, I read it as a statement not a dig at you personally!
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They do not want your custom and don't really deserve it IMO. I would as mentioned, find an approved company (that use Premier preferably) to takeover and check the system. They can then correctly program the system for your needs.