246 replies to this topic

[Chorlton]

HuwjOnes, on May 7 2008, 08:09 PM, said:

I'm site maintenence - my job is to fiddle.



And they're probably breaching their contract by being so bloody useless. Reported a camera and keyboard u/s to them today - they said they'll ring back when they get a date to visit site (they're 4 hours away). Bet I don't see them until June....


Looking at these posts, it seems you CCTV installers are all the same - very unhelpful to anyone outside your elite. We're not all dumb sods. I can maintain emission monitor lasers, phone systems, site IT network but CCTV? Oh no, that's for the experts... apparently.

Feel better now do we?
If you're so good why are you on a free to use forum getting unpaid for advice from God knows who?
If the company you are using is ISO9001 accredited or regulated by a governing body start the process of an official complaint. But remember to complain and not get laughed at you will need to know weither they are or are not doing something wrong and by wrong I mean breach of contract not your opinion of such.
No point moaning to us we could be 12 year old school kids from Brazil for all you know.

[billythebellbox]

HuwjOnes, on May 7 2008, 08:09 PM, said:

And they're probably breaching their contract by being so bloody useless. Reported a camera and keyboard u/s to them today - they said they'll ring back when they get a date to visit site (they're 4 hours away). Bet I don't see them until June....

June lol IMHO your dealing with a crap outfit, however 4hrs away equals 200+ miles in my book why on earth would anyone entrust there security to a firm located such a distance away, I assume cheapest price?

for such a critical service you should use the "punch in the face rule" the branch or head office should be within 100 mile just in case things turn sour then you can easliy jump into a car & hold someone gently by the windpipe until the issue is resolved?

HuwjOnes, on May 7 2008, 08:09 PM, said:

Looking at these posts, it seems you CCTV installers are all the same - very unhelpful to anyone outside your elite. We're not all dumb sods. I can maintain emission monitor lasers, phone systems, site IT network but CCTV? Oh no, that's for the experts... apparently.

everybody & their dog thinks they can do this trade

[HuwjOnes]

billythebellbox, on May 7 2008, 11:42 PM, said:

June lol IMHO your dealing with a crap outfit, however 4hrs away equals 200+ miles in my book why on earth would anyone entrust there security to a firm located such a distance away, I assume cheapest price?

Tell me about it... I tried to persuade the powers that be to get a local firm in. Eventually they told me it was impossible because the system is on hire-purchase! Roll on December!

Quote

everybody & their dog thinks they can do this trade

Yeah, this company included - the quality of the installation work is shocking!

And I'm not saying that I can do a better job than anyone. All I wanted to do was adjust the brightness on one camera, disable patrolling on another and connect via laptop to another's telemetry! (Auto-pan on when power comes back!)

[billythebellbox]

HuwjOnes, on May 7 2008, 11:59 PM, said:

Tell me about it... I tried to persuade the powers that be to get a local firm in. Eventually they told me it was impossible because the system is on hire-purchase! Roll on December!

screwed themselfs over by the sound of it?

HuwjOnes, on May 7 2008, 11:59 PM, said:

Yeah, this company included - the quality of the installation work is shocking!

thrown in I'd expect?

HuwjOnes, on May 7 2008, 11:59 PM, said:

And I'm not saying that I can do a better job than anyone. All I wanted to do was adjust the brightness on one camera, disable patrolling on another and connect via laptop to another's telemetry! (Auto-pan on when power comes back!)

dome I assume? call menu form keyboard or change level on dvr (not perfect but a work around)
move joystick or call from menu?
menu or stick cheap ups to psu?

your best bet rather than bitching is simply google for a manual?

[Chorlton]

This is going nowhere.
What does posting this on here help?
You didn't choose this company, can't change to another company and we sure as hell can't do anything!
Pass the problem back to the man that paid the bill and let him sort it.

END OF.

[HuwjOnes]

anguscanplay, on May 8 2008, 12:08 AM, said:

Huw, just for background - what kind of site is this ?

and whats your job title

Won't comment on site incase there are prying eyes! Job title is Instrument Craftsman.

billythebellbox, on May 8 2008, 12:13 AM, said:

your best bet rather than bitching is simply google for a manual?

Google led me here! Can't find any manuals y'see! (Unless I'm not asking the right questions.... )

Thanks for the pointers though, but already tried the simple stuff. I was hoping to change the levels coming out of the camera but the DVR only accesses its on board menu.

This is why I want a manual!