It was Tyco that pushed for the 'free domestics' and introduced allsorts of 'campaigns' to boost revenue. Therefore, I agree with Gaz and it was when Tyco bought them that things started going downhill.

i remember my old modern id card and the slogan'customer care a way of life' on the back...not sure that applies these days..

//.National Installer.// are still trialling DSC, but unfortunately, have never owned (contrary to popular belief) Microtech

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Not Mictrotech, Tyco own //.National Installer.// and DSC

Only just got PC back online.

Now there's a point, on the ADE website under distributors it lists various //.National Installer.// office's as a supplier,

Postings are going to be from //.National Installer.// engineers who need help programming optimas.....LOL (only joking)

Postings are going to be from //.National Installer.// engineers who need help programming optimas.....LOL (only joking)

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Can't get round the logic 4 yet!!

In the past couple of years there has been changes nearly every month.

None for the better. All about keeping costs down.

The loss of customers is not from the service dept. though but we seem to be

hit every time.