I've got a DVR in a restaurant that has a flaky router which is causing remote connection issues.

 

After a reboot of the router/DVR all seemed well for short time then it failed to connect.

 

1 firmware update later, all was well... for a bit!

 

So being as client does not want the expense of changing the router I have plumbed for hik-connect to use p2p rather than DDNS settings in the router which is my preferred method (after static WAN IP).

 

So I have the DVR registered and showing as online in the hik-connect online account, no problem with the mobile app, it can see the DVR and connect OK, but the client has a home office and when I try to add the DVR it says that the device is not registered with HIDDNS.

 

I assume that I am doing the adding of the device correctly?

 

Method of connecting: HiDDNS

Server address: (pre-populated with www.hik-online.com)

Device domain name: (I assume this is the 9 digit serial number?)

Username: xxxxx

Password: xxxxx

 

I can't see what I'm doing wrong, driving me nuts!

 

Can anyone shed any light on this? Many thanks!

Hi mate, in server, select add new device type and then select P2P, the registered devices will then appear. You may need to ask their tech to " unbound" your account. Hope this helps.

 

Yeah thanks, in the end I went back to hik support and they guided me through it.  They also said that the majority of connections are not working right now!  And also definitely will not work on a mac.

 

So to anyone looking at this, I advise sticking to the traditional iVMS 4200 and just doing your port forwarding and DDNS/Static IP.

 

I'm going to have to change the sodding router now to give stability... sheesh!