I have a customer who is having difficulties with his Accenta 8 keypad, i.e. buttons not always functioning and/or sticking. I know the panel is now obsolete and apparently the new keypads aren't compatible with the old generation panels. Anyone know where I may be able to locate an old keypad? Its a pain as we have taken over an old company and all of their Fully Comprehensive contracts, customers are questioning our right to charge them for a panel change as they are Fully Comp!!

it depends on the age of the accenta. The new led gen 4 keypads will work on a G3

it depends on the age of the accenta. The new led gen 4 keypads will work on a G3

Thanks very much, looking through the file I see it is a G3, happy days!!

If it's not a G3 you might be able to carefully clean it although this is far from ideal if it's even possible depends on if the keypad can be taken out.

I would carefully check the wording of the contract as well. I'd work out a price for a new panel as you'd charge a new customer and then maybe see the boss about offering it to this customer at a discounted price how discounted is up to you..

Edited January 27, 200917 yr by Gopher

Its a pain as we have taken over an old company and all of their Fully Comprehensive contracts, customers are questioning our right to charge them for a panel change as they are Fully Comp!!

Perhaps I am missing something here?

Perhaps I am missing something here?

for what its going to cost for replacement rkp

would it be any diffrence if you bought a new g4 with rkp??