Eggy Posted August 17, 2007 Share Posted August 17, 2007 This is a telephone conversation about an external prox reader for an Intruder Alarm. PSG = Product Support Guy Me: Hi, can I ask you a few questions about the ABC external prox reader, please? PSG: Sure. Me: I have a system fitted with two entrances and two of your older type external prox readers. One of them packed up, and you don't make it any more, so I ordered one of your newer ones. PSG: Okay..... Me: Right, I fitted it as per the instructions, but those instructions are very basic. There's no information on what I should program the keypad o/p to. PSG: Uh, what keypad o/p? There is no o/p. Me: The keypad o/p. On the diagram, it shows two leads coming out of the pcb which have to go to a feed and the keypad o/p. PSG: Oh right - well, just ignore them. They don't do anything. Me: So why is it on the diagram? PSG: Because the ABC is a third party access reader that just so happens to read our fobs. Me: Okay, what about the LEDs? What do they mean? There is a blue one and a red one, but they seem to indicate exactly the same thing. PSG: Just ignore them. Me: Just ignore them? PSG: That's right. It's more access stuff. I wouldn't worry about it. Me: So from the outside, how do you know if the alarm is set or not? PSG: Oh, you can't tell. It's not allowed under ACPO. Me: I thought that was grade 3 only. PSG: No, no. It's ACPO. Me: So anyone with your brand of IAS just opens the door and hopes for the best? PSG: Exactly. Blame ACPO. Me: We mainly use Castle equipment. It's not a problem for them. Their readers indicate the set state for a couple of seconds when you present a valid tag. PSG: Well, not ours. We like to follow ACPO. Me: Alright. Bye. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/20379-manufacturer-product-support/ Share on other sites More sharing options...
camerabloke Posted August 17, 2007 Share Posted August 17, 2007 and? Eucam Security Systems 0845 4630 746 www.eucam.co.uk Link to comment https://www.thesecurityinstaller.co.uk/community/topic/20379-manufacturer-product-support/#findComment-175577 Share on other sites More sharing options...
Eggy Posted August 17, 2007 Author Share Posted August 17, 2007 and? Well, if those are your standards - carry on. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/20379-manufacturer-product-support/#findComment-175583 Share on other sites More sharing options...
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