Guys,
Cut along story short I am in the process of finishing off somebody else's installation (don't you just love those ones) I have three wireless keypads, the first two setup in seconds and work fine, the third doesn't want to play ball, I noticed that on this keypad box it says only works with v3.1 software and above, the panel is running V3.02, so I am guessing this is the issue, sods law two of the keypads were brought together at a later time, the other box has been thrown by the owner so I cannot check if that had the same sticker on, pretty certain this is the issue unless anybody knows of anything else.
Cheers
Gaz