secureiam

I understand and agree to a point, however I probably look at this issue differently to you, I certainly know my time was wisely spent.

Update, he had changed a lot of settings without understanding there implications and just put things back to how they should be with the zones programed for the appropriate function and wiring type. So the panel was arming in 10 seconds (instant), exit settle time was set to 10 seconds, rather than the 30 seconds programed for exit. if you hadn't exited within the exit settle time the panel was failing to arm, if leaving immediately after starting the arming process the alarm panel set. Picked up by listening to the arming process over the phone. Not always easy to convey via forum or email. Problem at that point was keypad having a different address than they thought and that keypad address had no area assigned (so trying to arm instantly), assigned keypad to area A and then it behaved as it needs to. 20 + plus zones wired up eol, given other posts on here don't sound so bad from a complete diyer.

need the profile so we can stop guessing at possible causes, according to the post above only changed the zone settings. at 2.15am still not seen them. (dont worry havent been awake allnight waiting for them just checking in when I woke up).

It is programming and keep loading in your wintex profile will not help if the profile is wrong. do screen shots of wintex profile or reset the zones to guard access via zone setup on the keypad and then change them back to guard access and don't change anything else. not default the panel then load in your wintex profile. Still having problems show your wintex profile, on either site you are requesting help from. Its expected that the pirs in the hallway of the exit route are likely to be activated and hence why they are guard access not guard.

how did you reset them back to guard access? did you use the keypad, select the zone in zone setup, press no then select guard access and then press yes? or did you use wintex to send your settings across.

guess menus are what you are used to.

seriously pirs on the exit route set to guard access and they should work, if you have been playing with the attributes, get to the keypad, go to zone setup, go to the zone and put the zone to not used and then back to guardaccess and leave alone do this for the zones affected and then try again. If a guard zone is active during the set it will say that its preventing it from arming a guard access wont as it is expected to be active as its on the exit route. Sounds like you need professional help to look into what is happening as the whole story just isn't there at the moment.

the final door is entry exit, pir's on the entry/exit route should be guard access. reset the zone program to not used then back to guard access. That should allow you to set the alarm walk past the pir and out of the door, if that's still not helping then need to look at the arming method in more detail.

I assure you if its setup correctly it does work you may want to ask their tech guys on how to do this, I haven't used it for a very long time. May be having ago on a platform they suggest to start with just till you get your head round how it works and then apply it across.

you need to ask for the simple protocol and sign an nda, if approved you would be sent the protocol.

If you youre still having problems you can pm me and see what we can sort out. may be able to access remotley via cloud with cpid and the cloud password do not publish these in public.

Unfortunatley you need to ask your installer to resolve this for you, its their responsability to set this up correctly. Tweaking a system and having no knowledge of that system is a very dangerous thing, you could inadvertantly make things much worse. Your fortunate that if the engineer refuses to put it right you could get someone else in to ressolve this for you at a cost as you have access to the engineers code.

All these instructions are in the installation manual. The installer probably has not selected to send the cloud and FM channels at the same time and or changed the events for the users (very unlikely its the latter). If you log into your cloud online, you can set up the email address for your users, this doesnt appear to affect your FM set on the panel and will give you email notification, it will not give sms notifcations from the cloud itself. This way in the short term you will get an email for the event, the app should if logged in also get the event directly.