AlarmScot
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Posts posted by AlarmScot
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£85 for a Sunday call out, wow, no wonder you are busy.
How much do you charge?
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He would have had the panel nvm locked and user code changed to one we use until payment is received if it was us.
Once payment is received over the phone, they get the code and are told how to change it.
Our panels are locked and which the system did not recognise the new contacts and etc. But he had removed panel which the Tamper switch went off and that needs the engineer code on this alarm to switch the alarm off while the user code will silence it but it go off every 20mins until engineer code put in.
I would have taken pictures and send him an invoice. If not paid hand it to the debt collection agency along with his terms etc.
This is in our terms.
Oh as soon as I looked at the panel I took pictures of the seal and even made notes on system and got him to agree to statement and sign the statement. Including agreed that he wanted myself to bring panel back to where we had last maintained the alarm.
I did explain he got us to do the work and refused to pay us will result in this being passed to Credit Control who will properly pass this to a recovery agency which in Scotland we need go to Courts and get a Sheriff Officer for a writ/warrant to be issued. I tried to get payment via our Chip n Pin Machines but he started to get rude and etc so I just left.
Myself I would NEVER touch electrics or my gas boiler coz I just don't know what I am doing but I think people think Alarms are easy as its just a few bits of cables.
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he sounds like a nice chap.
He was a wonderful chap,
Would not let me enter until he had phoned office to verify my ID!!!!
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Well was on call today and got sent to a property and information I got was.
'Alarm panel just went out while doing diy around panel possible faulty tamper switch'
So our alarm panels we install have 'Sealed' labels which basically means it been opened by a outside company so it can not be stuck together which I then asked the homeowner, Have you had a other alarm installer out as i see our sealed label is broken which he responded.
'Oh No I opened it up as I added some extra PiR sensors and door contacts'
well that was the start.
In our company the contract is quite clear which he voided his maintenance agreement which lead him to a
£85 call out fee (Sunday Fee)
£99 repair fee (He agreed for myself to fix the problem at cost to him)
He refused to pay as he felt he had not broke his contract with us to maintain his alarm and he said 'You got zero chance to get that money too'
He could of paid us £30 to get the stuff added and never broke his contract!
How would you feel about it?
Have any of you experienced this before?
I was more annoyed he tried to tell call centre something different to get us to attend to repair and then refuse to pay for when he admitted he had broke the seal and etc.
We even have a sticker on panel which says 'Do not open as maintenance contract will be voided and charged may be occurred for any faults and repairs call 0333 xxx xxxx to report faults'
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But andy has his ladders on a car, i'd say the most popular job with ladders on car is the vision technician.
There actully a window cleaner called vision technician!!
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If you answered I'm a vision technician would they get it?
I would love to see that on somebody business card.
lol
I get why a window cleaner but like Sparkies carry ladder on roof and even local council inspectors drive white vans with ladder on roof. Their vans do say 'Building Stronger Communities'
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Due to having an unmarked car with ladders on I often get asked if I am a window cleaner.
lol, why a window cleaner?
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So this comes from the following chat I had with a neighbour.
So drinking my cuppa tea and get a knock at the door and my neighbour at door, Must be checking about parcel or something. No he asks.
Neighbour - 'Alrite Bud, Is that your van downstairs'
Me - 'Aye, whats up'
Neighbour - 'I know you install Alarms and that type stuff so you must be a sparky eh'
Me - 'Naw I not a sparky'
Neighbour - 'So What are you then?'
*Well we're a well known company and I think you know answered your own question*
Well.....Does anybody else have experiences like this?
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Oh FFS
I told you my head hurts, I only have a wee head.
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was just craic man,its kind of lost its meaning now..
Oh ma wee head is confused to the evening, I just going back to watch my Alpha House!
*Now awaiting a Response from Norman or Mr Happy*
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ask one of the lads who's out of his apprenticeship
Just tell me what you mean, Coz I don't want ask it and I look like a plonker.
I just texted the guy who my apprentice to find out if he knows what it means.
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okay...
I never meant laddies I meant Ladies!!!!! Unless your of course Like men which we all got be fair and equal now a days chaps!
probably intercepted those flowers and chocs you send,you done the hard work for him your crawling thru lofts and hes's on a promise
I don't understand what you mean by he's on a promise?
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Hudl2 appears to get good reviews ?
I can officially recommend the Hudl2 - I got one and it is great, Previously had iPad and Hudl2 is great coz you got loads children features and access and child blocks and etc. Plus its the google Play store which is like 1000% better than apple App store!
It got a great, clear screen, Fantastic speakers and its surprisedly fast plus awesome colours!
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thought this would be more your thing ?
They look awesome to be honest, Sure laddies will enjoy us real men!
lol.
I used to wear snickers but they are way too expensive imo.
These Dickies are great value imo and more comfortable:
Work gets them issued with our company name on them and etc. So I don't worry about price lol.
its all a much of a muchness,its not a fashion show,gets some graft done and stop prancing around
I seen some 'trademen' who are trying look good while I have no time to fix my hair. Was actully at a site and the joiner was busy fixing his hair for a while
Nice to hear you are busy.
As my gaffer says 'Better to be busy than no job' - Which at that point he normally asks why your in his office and not at site working!
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Flowers or alarms? Get some more staff.
Unsure about Flowers but I do Intruder, CCTV, Locks and Access Control and we got loads of work booked. A know there doing interviews last week for new engineers to start asap.
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True....
I would recommend the opposite as per JW.
Wired over wireless.
Depends on far away the Cabin and Shed are from Control Unit on wireless and wired unit.
Plus what is in your shed that you want to secure it?
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12 hours?
Some of us work 12 hour shifts, We not got enough men for the work we got!
Best work pants you can get I'm my opinion, by a long way.
Yea I am thinking there be comfy, Glad my company went back to sporty polo shirts.
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So I guess you all wear comfy trousers.
Today I got my new uniform, Company changes uniform every 3-4 years and what we get and today we all got snicker trousers and god they are comfy and so light and soft.
What do you guys think?
Are they good and still comfy after 12 hours and crawling about lofts and etc?
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T-Strippers. So much better than any other wire cutters/strippers I've used. And no, the 'T' doesn't stand for Tranny.
I use T-Strippers rather than Wire Strippers and I never thought about the T, I just assumed it was like you get K Strippers and B Strippers.
However don't google T Strippers the result was not Safe for work.
I did my apprenticeship at BT and they gave me a full set of technical tools. By far the best quality I have ever seen. I cherish those that I have left and last month found the No.1 screwdriver that has been with me for €$>~% years, lost when oblast moved. So tough I even used it as a drill bit once up a ladder on call and it didn't damage the blade. Amazing tools. Heaven knows what they make them from.
The BT Redcare equipment we get is good quality btw!
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I was just thinking about this today.
So we all have our tools for installing systems and etc, My tools are supplied by my employer however I know plenty of you work for yourselves or supply your own tools which I like to ask
What tools do you carry?
If you had to pick your favourite tool what would it be and Why?
We have a good chat at work about this and many guys who not make there mind up.
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It's inevitable that this system will become more commonplace... to me you can't beat reliable manned security, I dunno if I would be thinking of this as an alternative to security guards, I would look at it as extra protection. If there is an incident, this will back up any evidence given by security.
We have truly been an Orwellian state for decades and this just ramps things up... pretty soon you'll have terminators with built in facial recognition & instant justice via lasers.... or something!
The store big problem is they don't have Security Guard all the time or when they got security guard, they are at main door watching cameras, Now system alerts Duty Manager & Security Guards. ( They have 1 part time officer) My personal view was they wanted everything but not willing to pay for the staff.
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Ok Alarmscot. We must work in the same area?
We may well be, I work for a Scottish firm so most likely.
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im surprised,i know a lad who worked for a house bashing co doing installs for major builders he was racking the money in doing 3 and 4 first and second fixes a day tho people would rather upgrade the kitchen than have an alarm i agree
We do install a lot in new builds but not often via house builder expect one house builder does get commission if they get they can get home owner to get alarm fitted which I think works well however our sales team go and target the new homes after a few weeks of people moving in. Which most people do welcome alarm just to feel safer as if you talk about all there new gadgets and how you don't really know your neighbours and how burglar more likely to rob a house without alarm.
Most new builds here have a spur next to mains for the alarm. Cable up to external bell and all wireless. I don't like it but customers expect wireless these days. No part P here and never had a problem.
Yea most people do expect Wireless Alarms and I understand that with a new house but again most new houses you can't paint or put much on wall as you need allow the house to settle.
Adding Circuits - We are like other poster, We get our sparks to come in add a circuit and try get any extra jobs while at it from customer but i unsure what actual rule is as I know company policy is I am not allowed to touch electrics on any property and I must call our sparks however our sparks work for same company so I think its just insurance but I can image it be law as you don't want 'Dodgy Alarm Fitter who thinks he knows what he doing and burns down a house'
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I am a big Risco fan but I believe most on here don't like Risco.
Their bells are rock solid and only had 1 XS3D faulty in 6 years.
Low end panels such as 480 and CPX are good for the money with built in speech dialler.
600 panel is solid .
Their new B Ware detectors are easy to wire, set up and install.
The Lightsys and Agility 3 are very good panels plus I would say the wireless is the best out there.
Remember you can connect cameras to the Lightsys and agility adding extra security.
I'm waiting for the Risco bashers now....
Like they looked good quality built compared other systems and I thought it was cool you can manage alarm and cctv from one app.
Good to know you had hardly any faults which is key to any Engineer.
Pricing wise, How do they fare against others?
What does your customers think about it?
Diy Alarm Installers My Hell
in Members Lounge (Public)
Posted
Its just the business Economy of Scales as they buy bulk and so get a bigger discount. Our company even sells on Construction side to other tradesmen.
We never used to always charge but we only recently started charging in last year or so.
Our company uses a company called Scott & Co or Yuill + Kyle
Sometimes just having a third party 'Debt Collection' company just look at well known Pay Day Firms doing it!