[CNM Primus 8 ch Power Fault]

From a quick google search I found this;

 

https://www.amazon.co.uk/SECURE-CHANNEL-RECORDER-STORAGE-VIEWING/dp/B00HHBLJ64

 

Buried in the spec it says: -  Power Source DC 19V/3A Power Consumption 60W

 

So if it looks like that one perhaps it needs a19V psu not 12V which may be the problem.

 

If you have a variable bench one you could try that and slowly bring the voltage up, even a 13.8V one (lead acid charger) may boot it up for testing.

 

Paul.

[Password]

36 minutes ago, Hillbilly said:

As explained to various people at System Q the unit was empty for 6 months when my customer took over and the system was running as security for the owners unit. All I wanted to do was set the unit up for remote viewing on his phone.

I bought the reset software thinking it was going to be a 10 min job then all the nonsense regarding who owned the DVR came up. I have an account with System Q and have been buying your equipment for years. I explained the reason to my customer who was baffled by the situation. His words "replace the DVR then but not with the same incase there is any hassle". So another make of DVR was installed as per customer request. 

Anyway a lesson learned and if I come across anymore system Q DVR's to take over ill make sure and ask do they have a receipt of ownership for the DVR.

 

Hi.

As indicated above If you want to PM me some details again such as serial number I can look in to this for you but without the serial number I have nothing to go on.

 

And again please remember we don't have any legal right to reset and break in to a DVR that we don't own and do have the owners permission to do so.

 

An analogy may be perhaps if you lost say a mobile phone or tablet you wouldn't want Vodafone or Apple for example resetting it with out establishing who owns it.  Similarly you would want us resetting your DVRS that you have fitted with out your permission.

 

However I do understand your frustration so if you can give me a serial number I will look in to it for you.

Paul

[Password]

2 hours ago, Hillbilly said:

You will need a proof of purchase receipt of the equipment David. Thats what I was told and I had already purchased the reset software but they would not give me the code. I asked the owner and of course he only had a receipt for the unit he was renting and not the equipment that was left in it from the previous company that went bust.

Ended up having to purchase another DVR.

Hi.

If you want to PM me some details again such as serial number I can look in to this for you, as I have no details.

Please be aware thought as a Company we have no legal right to reset and break in to a DVR that we don't own and do not have the owners permission to do so.

Sometimes a business can go bust on an installer and the installer doesn't get paid. The Company that goes bust  may still have the DVR/NVR and may approach us for an admin reset.  If when we approach the original installer (purchaser) to see if they would accept us resetting the DVR/NVR for a third party they do sometimes say no as they (the installer) still legal own it.

Where an end-user has had a product installed and the Installer has subsequently gone bust and left the enduer with a product that they paid for but the installer no longer trades we would in those circumstances reset the product for them or their new installer.
 

[Password]

54 minutes ago, al-yeti said:

isn't step one prove identity and so on?

 

Yes it is, the serial number is how we do that as we hold details on the original purchaser.

 

We would contact them and ascertain who owns the product. 

[Password]

Hi David.

 

There is a procedure for resetting a password, this has a few security checks in it to establish who owns the DVR. The security checks are there to prevent genuine DVR owners having their DVRs security being compromised by a third party.

Similarly, the security checks helps prevent DVRs that are on maintenance agreement with an installer being taken over without the original installers agreement. As the Eko is an old model I don't think this would be the case.

 

Step one will be to get the DVRs serial number. To do this look at the rear of the DVR and you should find it on a small label. If you can not find the label simply switch off the DVR and reboot it with a monitor attached, during the boot up the AlienDVR will display its serial number and model, note these down. With this data ring “Robert” at System Q Ltd and he will guide you through the process. 

 

Telephone  01246 200 000 press Option 6 -ask for Robert 

 

Paul.

[integrate door entry camera with dvr]

Hi Dale.

 

I will get Mike to call you on the mobile, it will help speed up any diagnostics as he did the testing for you here at SQ.

 

Cheers,

 

Paul.

[integrate door entry camera with dvr]

Hi Dale.

 

Yes we could if you PM me your details I will email you the VoiceOff PCB only cost.

 

I have our electronics designer who is looking at some amps we use for other applications to see if one of those could be adapted as it would be smaller and neater solution. 

 

Cheers,

 

Paul.

 

 

[integrate door entry camera with dvr]

Hi Dale.

 

I have got the tech guys to do a few further tests and they say it will produce some sound without an amplifier, but as thought its too quiet to really be of any use.

 

Ideally you would need to use a basic audio amp and they have drawn up a schematic of how it would be wired.

 

You could get a basic audio amp for something like this perhaps online?

 

I will have a look if we have anything that small and simple that would do the job and let you know.

 

Paul.

DoorKnox Audio and AlienDVR.pdf

[integrate door entry camera with dvr]

Hi Dale.

In regards the direction of audio. I think it may look for what to do with alarms and sound based on where the audio line sits in reference to ground, but I need to ask the tech team as to how it exactly works. It may be possible for you to create a solution yourself but I can check next week what the possibilities are and you can choose.

 

I would agree the VoiceOff is a tad big for your application. We are designing a new case for it so it will be “prettier” but that will not reduce its size.

 

As a last resort, if you are stuck we could supply you with a VoiceOff PCB only as we manufacturer the VoiceOff in house. (this would be lower cost) This may allow you to hide it somewhere else and drive the door cameras speaker via the VoiceOff?

 

Paul.

[integrate door entry camera with dvr]

Hi Dale.

 

I’m not sure if there is way that you can do this just with the outside door camera unit and DVR as I’m not sure if the outside unit contains the correct amplifier as the DVR itself doesn't have one. The VoiceOff unit does indeed have an Amp so the support team would suggest this.

 

I’m not in the office today but will be late on Monday or Tuesday so I will check with the tech team what data we do have on it if you wish to create your own solution without the VoiceOff.

 

Paul.

[Yale Ain't So Bad]

QFA.

Also I note from his website a comparison chart of the Yale v ADT & Chubb etc. This does lead one to believe confusion will arrise (deliberately, or is that cynical). How can you compare a product designed to be installed by the homeowner themselves with a prof installed, prof engineered, fully risk assesed etc etc.

I have no problem with someone's opinion differing from mine , (and I'll match my 30+ years fitting/servicing all sorts of systems against anyones 8mths fitting 1 type and no servicing), but I do object to the "not everyone can afford" bit being justified by 86 yro ladies not being confident climbing up ladders.

but then thats my opinion which I'm entitled to too.

I do agree, it

[Problem With Video Over Cat5e Using Baluns]

the 'clue' is in that it works ok to the crt, had you not mentioned it already, would have advised to try that test 1st.

dvr's are far more 'fussy' about the signal stregnth and quality received than a crt, being digital the 'flyback' syncing is more critical, a weak signal often upsets the time base when stronger signals are available on other inputs and displaye at the same time.

so my guess is you will need active baluns on the affected camera's, choose ones with variable video gain adjustment, or fitting an adjustable video amp at the dvr end might fix it, and worth a try if you have one to hand.

regs

alan

That