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Eng Code Dispute

HeatherShep
in Control Panels (Public)

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We have a client who has moved to an engineer who has recently left us - under a cloud - so standard procedure, we changed all out engineering codes on the next service visit (which was booked a for a few days after ex employee left).  The client is now shouting from the roof tops at how unethical we are as  a company because we wont give her our new code ready - for ex employee to take over the system (and any others he can get his grubby hands on no doubt) - I've tried explaining why the codes where changed and the security risks involved etc  but to no avail.  Is there any legislation I can quote to stop the rants?  Any help gratefully received.

If its there equipment, they can do what they like.

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