Odd Infinite Prime Installation Problem

[RedKMan]

I purchased an Infinite Prime system online recently and have just had a professional in to fit it today. He has not installed this exact model before and has come across an odd issue.

He installed the control panel into the mains minus the battery which apparently has to be fitted at the end of the installation once everything is set up. He installed the door contacts and they worked fine when tested. He then fitted the PIR's which again worked fine when tested. He then installed in the external Bellbox which again worked fine when tested. He then installed the battery. However then the system kind of locked up and wouldn't recognise anything or react to anything. Nothing is flashing to indicate the abttery is dead or anything.

Just wondering if anyone on here has come across this before or can help save the installer some time when he comes back tomorrow. Nobody wants to be working Easter Sunday.

Any help appreciated.

Paul.

[Alarm Protection]

Did he power down after installing each device one by one then power up again then installing the battery??

There maybe a sleep time in the devices??

[RedKMan]

He has tried all that, he came back today and re-did everything again only to hit the same problem. He has left the system running with the battery disconnected. He said he will contact ESP next week and try and resolve the problem.