thelonelygoat

Thanks PeterJames - that's what I wanted to check. I strongly suspect this company will have locked the engineer code!

Long story short I have a Scantronic i-on40H Hybrid Control Panel with a KEY-KPZ01 Keypad and it's due for servicing soon (and I'd like to make some changes). However I'd like use a different company than the original installer to make these changes and service it. To do this the old company wants a small fortune to come out and reset it to an engineer/installer code of my choice which I can then give to the new installer/servicer. It's an issue because they are going to charge more to do this and give me this code than to service it which is obviously designed to keep me stuck with them for servicing and changes. Question - can a new company simply reset this or would they have to install a new control panel? It's not clear to me if the old installer was able to lock the panel to prevent this sort of thing. Thanks in advance!