Terry Hunter

Site has been live for two years and it was set hence activating when the Police went it - my thoughts a mixture of the beams set as being default medium sensitivity and the intruder being fully covered.

there are 3 pir's from the door to the till no door opening so no zone acted as a guard access so if activated it would have created an instant alarm. nothing on the log from the previous night setting until the Police walked in

Yes wireless, front door not opened but smashed through - full coverage of the guy inside, heavy coat gloves hood and mask, went straight to the till £350 cash. the areas beyond the entry route had PIR's to create the confirmed - not looking at the same area. Front door not opened so entry route, confirmation timers etc. not an issue. Point taken about DT but thought for the risk we had enough kit.

Far from poor design and never will make an excuse but the system did not work when this guy broke in - all maintenance/service testing before and after the event shows everything working as it should - No logic I know other than the guy was covered up!

At the time there was no logic I could understand, the PIR's installed at correct heights no masking, plenty of additional detection to the rear perimeter. The front of the building is a resturant and bar area so coverage by 3 pirs (not crossing each other) is enough also as it's on a high street vibration on the windows was not an option. I can only think looking at the images the guy was totally covered up limiting the amount of IR and as the beams were set on medium sensitivity I think was the issue. When the Police arrived (called by a neighbour) everything worked as it should as they went through the door as it was not unlocked. HKC is very good Ihave hundreds out there, but I think for me it's an eye opener as to not get too complacement with the installation and tweek the system to be more sensitive. For information the grading for Police was mainly for the PA and the intruder was not a priority, risk assesment and specification approved by insurers and logs of testing to monitoring station all ok. At the time there was no logic I could understand, the PIR's installed at correct heights no masking, plenty of additional detection to the rear perimeter. The front of the building is a resturant and bar area so coverage by 3 pirs (not crossing each other) is enough also as it's on a high street vibration on the windows was not an option. I can only think looking at the images the guy was totally covered up limiting the amount of IR and as the beams were set on medium sensitivity I think was the issue. When the Police arrived (called by a neighbour) everything worked as it should as they went through the door as it was not unlocked. HKC is very good Ihave hundreds out there, but I think for me it's an eye opener as to not get too complacement with the installation and tweek the system to be more sensitive. For information the grading for Police was mainly for the PA and the intruder was not a priority, risk assesment and specification approved by insurers and logs of testing to monitoring station all ok.

Thinking of a logical answer as I think we need one - there are 3 PIR's inside and a contact on the glass front door, the intruder went through the front door not opening the contact. Going by the image of the intruder he was fully clothed mask, head gear and thick coat, gloves etc. - the PIR's are set to medium sensitivity so I think possibly it wouldn't pick him up. The site is on a high street/main road so I didn't want to put vibration sensors on the front door/windows but feel this is now a must as well as increasing the PIR sansitivity. Any thoughts appreciated.

Been to site panel shows nothing but when the Police went in it sent all the correct info as though they were the intruders. nothing on the log since set to them turning up - video shows there was an intruder, smashed door and money stolen! after testing everything works as it should - abit worring but frustrating I need to wait till the 2nd but think the panel is the issue not their web service.

Had a customer broken into last night - cameras picked up the intruder but the HKC alarm didn't report anything until the Police when in 6 hours later then all worked and the monitoring station received everything. I think HKC were doing maintenance on their servers as this is not the 1st time I have experianced this and I doubt if they will come clean. Besides this why do Security suppliers especially HKC have no support (even email) over the holiday.