[Texecom Premier 48 ATS path fault, com2 fault, No ATS available]

Hi all

We had a power cut at our premises last week and every since a reset after the alarm was actually triggered as we needed a different door to get in due to power being off on the morning, we are having nothing but trouble with system alerts.

 

We get a com line 2 fault, ATS path fault and No ATS available.  (the app on iphone has also stopped)

 

We have tried engineer access to reset the faults, however they persist.

I have tried doing a reset on the com port 1 (smartcom) and com port 2 (COMIP).

 

From the router page, it looks like the system has wifi access (it also has a LAN ethernet cable, but doesnt appear to show up in the router table.

I have tried wintex to access via TCP/IP on port 10001 with the wifi IP, but it just times out.  I can ping the IP from a desktop.

 

Does anyone have any help?  Seems like a pretty common issue.  I have a feeling its dropped its IP but with it being on DHCP it should get a fresh one either way.

 

Cheers

Chris