Flying Banna

After spending hours (many Hours) back to customer's home, BT are blaming the alarm system, I tried to help the so called engineers out by explaining they had a ground leak & a Core to core leak as well, getting down to basics I used pen & paper but then this BT Engineer made a mind blowing statement, "BT have designed there own OHMS LAW, so none of this applies!!!!!! i TRIED TO EXPLAIN, Every electron in the universe has to compile to Ohms Law, "NO" he states BT have there own Laws, So OK, I then showed him the cupboard in which our equipment is fitted, I'd removed it, it was sitting on the shelve wires tapped off, This so called BT engineer then stated "IT's using the WI-FI is ant it, your not fooling me with that, " Hang on pulling lid off the smart-com case, Adding " look No Battery, no connections it's dead, not working, not able to work" , This so called Engineer put on the pda fault caused by alarm system, and walked out the door, This BT engineer could not work out with a leak to ground and wire to wire how he had voltage , Well Mr BT Engineer that is called Resistance not a short or open circuit, tis kind of fault will pull the line data rate down, The customer complained to BT, a manager was sent out, I arrived at the customer home just as the area manager arrived, The customer introduced me to him, he asked why I was there, he said he could only talk to the customer refused to talk to me, it turned out he was an from an admin department and no tech nonce, just kept saying the customer had to pay for the callout or BT would cut them off & put them on a service black list so no other company would give them service. So I fitted a GSM router which is faster. What has made me post this message, a short time back I noticed openreach pumping out a service hatch in the path 100m down from my customer, Talking to the openreach crew they are there due to poor broadband reports in the area, The whole local network is flood with water, The chats ll greed and said water in the ducts has a big effect on broadband speeds,! How on earth can you work on telephone switched networks and not know about a test meter & Ohms LAW. All problems & faults are reported to me or my Son, if it happens again, we either go our selves or talk to the visiting Engineer before leaving our offices with an agreed plan and options, once there he/she calls my son or me, A 3rd time, t will be either my self or my son who visit we are both electrical / electronic. So it would be good sound engineering pratcie for BT/Openreach to automatically step up tech ability as a fault persist .