[Pyronix admin control]

On 16/06/2019 at 11:25, Amps said:

 

You wanna know the worst part? 

"I strongly advise you to go to the keypad and press the 'D' key and enter your master/manager code and make sure that the options 'Block UDL Set' and 'Block UDL' are set as yes.  As default they are both set as No which allows the installer to do anything he likes with the alarm system with no indication whatsoever".

 

 

 

If setting the Block UDL set and Block UDL are set to Yes,  will the engineer still be able to access the panel but I'll know he has?

 

Ps. Whats UDL.  Up/Download?

[Hi all]

Just a quick hello.  Its a bit late though as I have had one query answered already for which I'm totally grateful.

 

I maybe after some basic info ie. setup stuff in the future as I'm trying to get my head around this new tech last time I fitted an alarm panel was almost 20years ago and was still working until the Pyronix  went in.

[Pyronix Enforcer comms issue]

26 minutes ago, datadiffusion said:

Great stuff, glad you got it sorted.

 

Sounds like 3am is 'reset time' for your BB then. We had a similar issue on an SPC, that had IP comms but also SMS to tell on-call employees of any issues.

Every night at 9pm there would be a 2-3 second line drop, which would be logged regardless of any delay timer, most odd.

 

I did get a 55sec BB off at 11.59pm last night and a 3 minute off at 9.17am but the alarm didn't Comm fault which is okay with me. 

 

[Pyronix Enforcer comms issue]

Woohoo no beeping in the middle of the night. 

[Pyronix Enforcer comms issue]

2 minutes ago, james.wilson said:

agreed but just wanted to show its not a fault as such of the alarm its just reporting the problem

 

True.  it was going off early AM and driving me nuts

[Pyronix Enforcer comms issue]

41 minutes ago, james.wilson said:

Bear in mind that if you extend that time your bb is still going down its just waiting till its down for the time set. Most people don't use the Internet 24/7 but your alarm is. 

 

My BB was only off for seconds until it polled again and the Comm Fault started,  now it shouldn't fault due to the timer. Hopefully the BB shouldn't go off to often now.

[Pyronix Enforcer comms issue]

Well I have changed the modem, also the engineer has adjusted the fault timer for over 20 minutes which seems to working, when I removed the old Modem and replaced with the new one it took a while to reconfigure the settings to be the identical and No Comm Fault while I was doing it. I hope that's ended this issue. 

 

Thanks to everyone for the info

[Pyronix Enforcer comms issue]

1 hour ago, al-yeti said:

Service issue is router WiFi problem more than likely

Alarm fault seperate issue

The alarm fault was a Comm fault so is related

[Pyronix Enforcer comms issue]

2 hours ago, datadiffusion said:

When you get the new BT router, make sure you;

 

Separate the 2ghz and 5ghz bands (I just rename the 5ghz band with the same name as the 2ghz and a '5' on the end, same password) - this option is under the 'advanced' wireless network menu

I personally set the 2ghz band NOT to auto-select a channel, I choose 1 or 12 myself, 5ghz there are a lot more channels and rarely interference from nearby houses so I leave that as it is

Turn off any 'smart connect' or 'safe connect' features - I forget which menu this is under but google it

 

I know nothing about the Enforcer but if there is any way of a wired connection (or homeplug) I'd do that instead.

 

Interestingly I have come across a major and increasing problem with my more rural customers, a private company round here called Truespeed is laying their own truly private fibre network as BT won't provide VDSL even to large villages with new housing developments.

 

The routers are Huwawei ones, 100% locked down, you cannot even view the web admin let alone log in. You cannot change the wireless password, nor any settings, all the customers clutch tightly

onto hand written wifi password cards given to them by the engineer, that is their only original copy! You can't choose fixed IPs, you cant change channels. I was fooked trying to connect

a panel via Wifi as it kept changing channels every few minutes and would drop out. Thankfully we managed to use homeplugs, which I don't like, but I couldn't wire it.

So just to clarify its only the Truespeed router that are locked down as I do like to alter the settings.  I  separated the 2.4 & 5 on the original router and gave them different names as well.  The Smart connect what's the advantage of turning it off?

[Pyronix Enforcer comms issue]

50 minutes ago, sixwheeledbeast said:

Com Fault would likely just be a generic term for the panel can no longer poll the cloud/server.

Is the Wifi stable and strong in that area? Is the internet stable? They would be the first checks

If you can see the uptime in your router GUI and you can see the times match the drop out you are looking at a service issue not the panel or cloud for example.

Thanks Sixwheeledbeast.

There was issues where the router could not connect at the same times as the alarm fault, apparently I have an old router and BT are sending me the latest model which should fix the problem.

Fingers crossed

[Pyronix Enforcer comms issue]

Hi everyone.  I'm aware this is an old thread but im having a Comm Fault generally 2-3am which is irritating at best the engineer said its BT router issue as the panel is connected via WiFi only.

 

Has anyone had a similar issue and did you manage to fix it. 

 

Thanks Woody