[Installation code unknown scantronic9651]

I’m in West London not far from Heathrow . I haven’t been able to reset the box. It may be the battery needs changing. I’ve ordered one off amazon. Hopefully it will get delivered today.

[Installation code unknown scantronic9651]

I thought only an installer could reset a tamper? 

[Installation code unknown scantronic9651]

I believe the box may have been open when the power was restored which triggered the internal alarm. I had to enter the user code to stop the alarm.

i have tried to reach out to other alarm fitters but they are reluctant to do the work. Perhaps they are unfamiliar with this box. 

[Installation code unknown scantronic9651]

The engineer who installed and serviced my alarm tragically passed away suddenly. Unfortunately he never shared his installer code. The problem I have is that the alarm went off during a power outage on our street. In a panic I removed the cover to the box and now I can’t unset the tamper alarm. 

I’ve tried the usual default code and variations of it but nothing works. My issue is that if I factory reset the box I have no idea how to reprogram the zones. The user manual he left doesn’t cover the steps. 

I have a front door switch  and 3 sensors. So was hoping it would not take too long. Any help would be much appreciated.