Nad

Hello, I have a SD1 + Speech Dialler connected to a Scantronic 9651 Control Panel. The system was working fine but not used for a long time as it needed an engineer reset after I installed a new battery. The reset was done after some time and after I found the user manual. Now all seems OK with no errors. But when the dialler calls the 1st number after the alarm is triggered 2 things happen. 1. Dialler kicks in normally and calls the 1st no. but only the 1st part of the message is played to the receiving phone. I.e. the part recorded in "PHRASE 0" where from what I can tell it should Play "PHRASE 0" and "PHRASE A". So. the call receiver hears "This is the alarm at ADDRESS" (Phrase 0). And they don't hear the (Phrase A). "Press 8 to acknowledge". Problem 2. Even if the recipient presses 8. The SD1+ Dialler receives the 8 key acknowledgement tone and plays the acknowledgement "tune" back to the dialled phone. However the alarm does not cancel. I.e. it is not sending a signal back to the control panel or the control panel is not responding to the signal. Any suggestions or help is much appreciated. FYI. Im not an experienced alarm installer.. but am fairly good with electronics generally. Thanks Nad