[Texecom Elite 48 W]

I have recently installed a Texecom 48 W Panel and I have Three queries

1. I am unable to get the Smart Keys to Learn using Richocet Any suggestions

2. I have a Smoke Alarm that will not learn into Zone 21. All other Contactors and PIR Units have learnt OK

3. Every 15 minutes I get what I presume to be a Service Sound from the system How do I clear it?

I have Wintex and Richocet Monitoring Software

 

Any help would be much appreciated