beyondtheGalaxy

thanks for the welcome guys

yeh we always tried to make sure we knew the answer before you asked the question had to be totaly switched on and top of the game. if we didnt have the answer immeadiatly we would get it n give you 100% till we got your solution. ther was problems getting thru and it just got worse the lines were always very busy but they just kept buying more manufacturers, getting rid of thier tech support and giving the extra work to us which meant more products to support with the same five or 6 guys. they didnt see that more products to support meant more calls so more engineers required. and the americans wanted a call centre instead of a technical service and suppprt centre. god only knows what state it is now that they have moved it overseas. the product knowledge has been diluted to some low levels over the past few years.. its sad..

lander was indeed the birthplace of Microtec security. microtec was formed in 1990 after a management buyout by Jim Green and Jim Gemmel. The micro 6 & micro 8 panels etc were the forerunners the the executive systems. i.e exec 50, exec 250 & exec 1000. the Galaxy range was based directly on the exec systems both of which were dam fine control systems. having spent Many years as tech support engineer from microtec to Ademco thru to Honeywell I was proud to have been able to provide many a solution to installers at all hours of the day and middle of the night. some of you may well have woken me at crazy hours on the 24 hour support line. I was always glad to give a solution to any situation. the beauty of the good ol galaxy was that there was many solutions to any situation. )

Im an ex Ademco Microtec/ Honeywell tech support engineer from back in the day when we took pride in providing expert knowledge and support solutions. ) ). I hope can still be of sme assistance within the intruder sector regarding past and current products. Also looking for work in some sort of simmilar role..