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Visonic go app register help

Andyd1432
in Guest Forum

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Can anyone help with a problem I have with the Visonic app registration.  I have a PM10(not ADT) and powerlink 3.1.  Can set up account ok, but says “wrong identification” when I try add the panel.  I have double checked panel ID and user code along with comms setup and all looks good.  Any ideas what could be causing this issue?

 

thanks. 

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