NeukSales

Thanks for the reply.

Thanks for that. This panel was already in situ with a client where we were carrying out a load of other work and I recommended the addition of several zones on the site. One of our guys was very familiar with this panel (duh!), so we did the biz; two radio PIRs, test, commission and it all worked like a dream - seriously, that is a top notch panel. Quite rightly, the decision was made to bring it up to the latest S/W (we do this on everything else, including NVR's, cameras, IoT, etc) to 7.07.01. We are where we are, and the client thinks the panel is around 6 yrs old but can't be sure. I've left it totally power-disconnected over the weekend, but I don't think that will change anything come Monday.

Support advised on a power cycle. Thanks for your response.

Hi Everyone, I've just joined the group (see my Introduction for background!) and I see that this Lounge forum has a load of support questions, so here's mine! We have a bricked I-ON40H+ after a software upgrade to V7.07.01. Strictly-speaking, not 'bricked' in the sense that it's a lost cause, but this damned message means I can't commission it to the client, so it's 'bricked' IMO 😀. I know the language update has to happen before a firmware upgrade, but what we think has happened here is that the engineer thought he had executed a language upgrade (all of this from a keypad) but I don't think that happened. Firmware upgrade was successful but we're left with this feckin language error message. I've did several full power cycles, danced a jig and everything else, but to no avail. My question is, is this worth saving or do we ditch it, learn a few lessons and move on; we've already spent significant amounts of time flaffing about and with no results? Thanks. Jamie