NM20

This is all very helpful, thank you for the detailed responses. I am shocked by the price, by contrast I live in a 5 bedroom house and pay Chubb £90 a year, so I do think they are overcharging. I was unaware I could cancel and get someone else to basically root the system and start again without the current engineers code. I will take that route, thanks again for the responses - a very impressive forum!!

My mother-in-law who is 83 and lives in a semidetached two bedroomed house with one living room and the kitchen has recently had her bill by ADT raised to £290 plus VAT a year. The alarm is a Veritas 8 and it wasn’t installed by ADT. However, now that my mother-in-law wants to leave her contract, ADT are refusing to give her the engineers code and therefore we are unable to get another company to come and service the alarm at a cheaper amount. Can they do this? I am extremely disappointed by their service, but keep getting fobbed off. Surely the alarm is her property and they should hand over the code? Any help is greatly appreciated.