Hi all
Bit of a long story this so please bear with me and all will become clear. So, last year we moved into a new house that needed a lot of work doing. In that work I needed new security cams and a new burglar alarm. I wanted the job doing right by an established company with good reviews, so I put an add on rated people. Out of all the companies available I chose a company to carry out the works for me. I paid over £4000 to which I am not moaning or complaining about. As it stands today I have an app on my phone named ProControl+ which serves me well and shows the 6 cameras looking down on my house. No problem here. Now, the problems are with the Alarm System...Remember, when I said the house needed lots of work doing? It needed 12 new windows and doors in total and at the time I literally couldn't afford to have them all replaced at the time. My plan was that I would replace them as I was going along. So, all good up to now...It comes to 6 months ago and I had 3 windows replaced. On those windows were the large, White shock sensors fitted by the company above. So, me being me, I literally unscrewed them from each window and when the new windows were fitted I screwed them back on. However, the alarm panel had sensed that I had removed the sensors and wouldn't set. So, I had no option but to call the company to ask how I could get round this. Their words were 'It's not something you can do. You need the WifI sensors recalibrating with the panel because you've moved the distance of them'. I told them I hadn't altered the distance etc. Simply, unscrewed the sensors and screwed them back on to the new windows in the same position. Either way, they wouldn't help me and so we had no choice but to pay them to come out and 'recalibrate' the shockers. The whole thing took 10 minutes and it was expensive. So, we move on and as I speak I am now changing more windows that have these new shocks on. Again, yesterday, I removed 1 shock. Screwed it back on to the new window but again last night the system throws up an error. It says I can set system with existing faults (or something similar) which I did but this morning it appears it hadn't set. So, again I contacted the alarm installers this morning and lo and behold he is on holiday for 3 weeks now. When he gets back he will 'try to fit me in', so I guess you know what that means! The problem is made worse that the company (which is a guy and his son) is very far away. I know I was stupid to employ such a company so far away but I never envisaged needing (costly) assistance every time I changed a window or door. So, here's my problem and my thoughts, which I hope you will agree with...
I now have an alarm system that I have no choice but to call out the original installers every time I change a contact. The cost for them to travel to me is silly and I don't think it's fair. There is no way in the world I would have ever agreed to an arrangement where I had to pay someone to change a contact every time I changed a window. I'm not asking for them to do anything for free but it's ridiculous that they can't get out to me for so long (my fault for appointing a company so far away) and when they do I have to pay for a job I can easilly do myself.
So, what do I want to do? I want to know how to simply 'recalibrate' these shock sensors with my panel. I know there's a few videos on youtube regarding adding new sensors (an learning etc) but I don't want to add new sensors. I just want to recalibrate the existing sensors every time I change a window. Any help guys?
Not sure if it has anything to do with it but last year I used to pay a fee (so that when the alarm went off it pinged on my Iphone) but that doesn't happen anymore either.
I am 99% sure my system is a pyronix (possibly enforcer) and I DO have the engineer code and obviously my own log in.
Thanks in advance guys
