[Galaxy 2-12 C012 honeywell security]

managed to get a reply from Honeywell, thanks all for the funny answers you post.

 

[Galaxy 2-12 C012 honeywell security]

2 hours ago, al-yeti said:

You need new engineer then who can reset it for you, we can't give that information here 

 

You sure your not house bashing ? Get new engineer to do it for you

hi al-yeti; to have access to the engineer code you need the user code, we have the user code to give permission to insert the engineer code, what we do not have is the engineer code, what we need is just factory reset the system to finish programming the panel

[Galaxy 2-12 C012 honeywell security]

15 hours ago, al-yeti said:

Perhaps give more info

 

Do you mean you installed it yourself or someone installed used am engineer code and then left

 

Why do you want to reset default system if it's just been installed?

we just installed it and it is not ready yet and the technician that is installing it might changed the engineer code by mistake or he do not remember

15 hours ago, al-yeti said:

Perhaps give more info

 

Do you mean you installed it yourself or someone installed used am engineer code and then left

 

Why do you want to reset default system if it's just been installed?

we just installed it and it is not ready yet and the technician that is installing it might changed the engineer code by mistake or he do not remember

[Galaxy 2-12 C012 honeywell security]

15 hours ago, al-yeti said:

Perhaps give more info

 

Do you mean you installed it yourself or someone installed used am engineer code and then left

 

Why do you want to reset default system if it's just been installed?

we just installed it and it is not ready yet and the technician that is installing it might changed the engineer code by mistake or he do not remember

[Galaxy 2-12 C012 honeywell security]

hi;

we just installed a new intruder alarm system and the technician got into the menu of the Galaxy 2-12 C012. but now we cannot access the engineer code. is there a way how to masterr rest/factory reset the system so we will start from scratch please.

thanks