[EURO46 woes....]

Thanks for all the advice, very friendly and helpful   

[EURO46 woes....]

new battery installed today, all problems instantly disappeared!

 

FYI date stamp on te old battery was 09/2012 and it was hot to hold when removing it tonight.

[EURO46 woes....]

Yes they've obviously used the battery from the old alarm.

 

Here is the battery from the front:

 

No idea why it says 9ah on the back!?

[EURO46 woes....]

Right, got myself properly into eng mode (found instructions).

 

removed battery and all is still powered, I'll buy a new battery and try that.

[EURO46 woes....]

And the list of active faults:

batt fault

case tamper

low volts

batt critical

restore required

 

[EURO46 woes....]

Ok, update.

 

I put in the engineer code (no on screen confirmation that i was actually in eng mode?)

 

Removed cover, no alarm.  I was met with this mess (see pic).

 

Upon pulling off the negative battery wire the alarm sounded saying 'control panel tamper, restore required'

 

Now what?  Anyone know of someone local to Hemel Hempstead that can fix this?

 

thanks, Paul

 

[EURO46 woes....]

34 minutes ago, MrHappy said:

place into eng,

 

open lid remove battery lead

 

if system remains powered try a replacement battery

 

if not its fuse /transformer ect... 

 

 

Great thanks, do you know what battery I'll need?

[EURO46 woes....]

1 minute ago, datadiffusion said:

 

OK; do you have the engineer code?

 

Yes, I have the engineer code )

[EURO46 woes....]

27 minutes ago, MrHappy said:

 

warranty ?

 

Possibly on the hardware, the install was a cash job, the relationship has since soured.

17 minutes ago, datadiffusion said:

50 quid says either existing battery re-used, new from Maplins, or just a 2nd hand battery which has failed nearly taking PSU with it.

 

You think a straight replacement battery will solve the problems?  Surly I can do this myself?

17 minutes ago, norman said:

Do you have a smoke alarm nearby? 

 

I have a nest protect smoke alarm

approx 8ft away.

[EURO46 woes....]

Hoping someone here can help me!

 

Roughly 12 months ago I had our existing alarm replaced with the EURO 46, all has been fine until last week.

 

The white metal box (control panel?) started making a low buzzing noise, but all continued to function ok.

 

Couple of days ago the keypad started warning that the battery in the control panel wasn't charging, then battery critical, now its saying low volts, at this point the buzzing has stopped!

 

I'm struggling to find someone to come take a look.

 

Any ideas?