I'll start from the begining. Moved into my flat around 1.5 years ago and as a gift my aunty had a home alarm installed with monitoring from a local company here in Edinburgh.
For the first few months the monitoring company weren't calling any key holders when the home alarm was activated and to make things worse I was being charged regularly on my phone bill for calls to an 0844 number..
I was refunded the money and the panel was reset to fix the calling out to 0844 numbers and to make sure the monitoring company call me if the alarm is set off...
Fast forward later on in the year I'm still being charged for 0844 numbers. Company claims it's a faulty panel and replace it for me and refund the charges I've received.
Fast forward again and now the speaker in the panel blows so needs to be replaced with a new panel. New panel fitted and I test it out to make sure monitoring is working. Surprise it isn't. Call the company up to say I'm cancelling monitoring to be told this.. I'm tied into a 2 year contract and if I do cancel I'll need to pay the remaining months left. Add to that my panel will need to be changed over to another non monitoring panel and there will be a £150 charge!
Company have offered to upgrade my alarm monitoring to a wireless system taking it away from the phoneline so eliminating 0844 calls and making sure any key holders are contacted if alarm is triggered... feeling pretty fed up by this point and would ideally like to get away from this alarm company. Any suggestions on what I should do?
