Utter Tosh

Hi Everybody, Many thanks for all your replies... As ever nothing is straight forward... it turns out that although we have taken over the running of most of this site (including phone lines) the Alarm contract is still with the local Council...which is why they have been slow in responding to me. The Council are going to supply me with the correct details so that I can talk with the Alarm company and get to the bottom of the issue. I'll come back after I have done this and let you know the result... Many thanks for all your help so far.

Hi, I'm not an expert (so keep any responses simple please !) but need some advice... We have an alarm issue at one of our sites, the alarm (a national name) company has investigated and has said that the line is the issue, more accurately they have said that the line is a 'single tap' line which is preventing a reset. It's not a term I am familiar with, our phone supplier is equally baffled... any ideas as to what this means and what steps are required to rectify it ? I'm trying to get an explanation from the alarm company but they are being very slow in responding. Thanks in anricipation.