[Risco Agility - stays in exit mode forever]

After more testing, this is what I learned:

 

-- If I use my phone, the alarm sets immediately. There is no delay, and no beeping. I can immediately open the front door and it will go into entry mode.

 

-- If I set the alarm from the panel, and then open the front door, I have about 30 seconds until the beeping stops and then the alarm arms.

 

-- If I set the alarm from the panel, and then don't open the front door, the alarm stays beeping in exit mode forever. When eventually I open and close the front door, it arms after 30 seconds.

 

-- Whichever way I set the alarm, the hall sensor does not detect movement when full armed - it seems to be there only for Night mode (to detect when I come down the stairs). 

 

 

So it does look like it's failing to detect the door opening/closing - but that doesn't explain why it only happens (intermittently) when leaving, and never when returning?

[Risco Agility - stays in exit mode forever]

If I set the alarm from the smartphone app, standing next to the panel, the alarm sets immediately (no beeping - just the voice saying "system is set"). 

 

If if I then stand there and wave my arms around at the hall sensor (front door still shut) nothing happens.

 

When I open the front door, it goes into entry mode.

[Risco Agility - stays in exit mode forever]

1 minute ago, thereishope said:

To prove that theory could you arm using the smart phone app while standing at the panel (wait to hear it is going into arm mode)?

 

I've tested it listening through the letterbox to check that it arms with the smartphone app - it always does.

 

If I stayed inside next to the panel, would I set the alarm off when I moved? Or should the hall movement sensor put it into entry mode?

[Risco Agility - stays in exit mode forever]

The last time the alarm was serviced (about a year ago) I raised this issue with the engineer. I just realised that I wrote down what he told me at the time:

 

Quote

He thinks it’s just the positioning of the sensor in the corner [the movement sensor above the door] that is having an effect.

 

If it sees you, the red light comes on for about 5 seconds, and then it goes inactive for 3 minutes. If you shut the door while the light is still red, it thinks someone is still in the house and doesn’t activate the alarm. Because our hall is so small and the keypad is right next to the door, what’s probably happening is that we are setting it and then immediately shutting the door before the sensor has time to deactivate. 

 

So solution is: look at the corner sensor when setting the alarm, and check it’s not still red when you shut the door.

 

 

At the time I accepted this, but now I'm not so sure. Our hallway isn't THAT small. Surely the alarm is designed so that it doesn't get confused between the motion sensor and the door sensor?

 

[Risco Agility - stays in exit mode forever]

8 minutes ago, thereishope said:

Do you think it may be only doing a partial arm?

 

It's definitely doing a full arm - there's a separate partial arm button. 

 

If it is indeed a broken front door sensor, I don't understand why it always works when I get back home (I've never had it fail to go into entry mode). It's only once or twice a week, when leaving, that it stays permanently in exit mode. 

[Risco Agility - stays in exit mode forever]

If the door contact is stuck in the closed position, why doesn't it time out after 30 seconds (or whatever the exit time is set to)? Does it only start counting from when the door is opened?

[Risco Agility - stays in exit mode forever]

Sorry, this just occurred to me - if the problem is the sensor not knowing that the door is closed, how come it always works when armed from the smartphone app? Wouldn't it still need the door to be closed?

[Risco Agility - stays in exit mode forever]

Thanks!

[Risco Agility - stays in exit mode forever]

I see - thanks. Is it the thinner unit attached to the door I need to replace , or the thicker unit (with the red light) that's attached to the frame?

[Risco Agility - stays in exit mode forever]

4 minutes ago, PeterJames said:

Slamming the door causes the glass tube to break or crack then the damp gets on the contact and they stick together

The only way to fix it is to replace the door contact 

 

 

Wouldn't that break it permanently though? This only happens once or twice a week. The rest of the time it works fine. 

[Risco Agility - stays in exit mode forever]

11 minutes ago, PeterJames said:

door contact stuck in closed position

 

Thanks - that makes sense. Do you know what might cause that to happen intermittently? Is it likely to be a badly-positioned contact or a faulty one? Just trying to work out how to fix it. 

[Risco Agility - stays in exit mode forever]

A couple of times a week, my Risco Agility 3 will fail to arm fully. When I get home, hours later, the voice is still saying "Please exit now".  This only happens when I set it from the front panel - it always works perfectly if I set from the smartphone app. 

 

I've tried changing the sensor batteries. Do do you know what might be causing this?