roger191141

Thanks for the feedback, one and all. I've asked my service company to review all your advice and get back to me.

We cancelled our contract with ADT (what a shambles of a company, at least at the domestic level) a year ago and transferred support to a local security company. The new service has been fine up till now when we need to program some new keytag fobs and re-program 4-button fob. The new company cannot program the fobs because they say they cannot get sufficiently deep into the system (Honeywell Galaxy 2-20). ADT refuse to release the engineer’s codes to the current company quoting data protection blah blah. The kit does not belong to ADT, it’s ours. What right does ADT to hold onto to such essential information? ADT says it will send an engineer and charge us £225 (+VAT I suppose) for a few minutes work. In my view an ADT engineer should call, establish that we are bona fide owners of the system, release the codes to us and do so free of charge.