[Problem with Texecom Smartcom]

Yes. Its Hub 4. Have you tried the modem option? No issues?

[Problem with Texecom Smartcom]

On 05/11/2020 at 23:17, Bill Brown said:

I am an installer with over 200 Texecom Smartcom’s on clients premises. There is a major problem with Virgin broadband particularly over the last few weeks when they updated their systems to block unknown inbound traffic over their connections.  It is affecting all manufacturers not just Texecom.

we have about 12 clients with Virgin Hub 3 who have lost connectivity in the last few weeks.  We have sorted some by adding all the Texecom server addresses onto clients ‘white lists’ but as soon as virgin do an update (which they seem to do weekly) the white lists are erased.   We (and Texecom) are pulling their hair out.  Clients will still receive notifications but not able to remotely arm systems etc as the inbound traffic into the SmartCom is blocked by Virgin.   Pyronix and Orisec also having same issue!!!!!

Hi Bill.

Have you found a solution to the problem? I have got a client with Virgin Hub 4 and cant set him up on the Smart Com. We disabled Web Safe and set up port forwarding. still not working.

thanks

Alex