[Galaxy 16 Plus Communications Conundrum]

I tried switching the extender to data but no joy. I had already ordered a speech dialler on initial suggestions, which has now arrived.

 

If anyone can help with set up I'd be grateful. I have 2 questions:

• I have enclosed photos of the wiring of the Galaxy 16+ with the relevant speech dialler connection instructions. What would be the equivalent of BELL B- and SET on the Galaxy wiring diagram? And as I will need to order a couple of wires, what is the correct type of wire to buy?
• I have enclosed the wire I assume connects to the telephone but the wires are red and green, rather than red and white as per the instructions. I assume this isn't an issue / problem?

 

 

[Galaxy 16 Plus Communications Conundrum]

Thanks for the info. The extender is set to voice. I dissed one of the legs to turn the power off, at that point nothing was hogging the line as the extender was turned off as well. But yes, I think it must be continually trying to do something and failing.

 

It's the alarm that's hogging the line as if I disconnect the alarm (or plug in a phone to the extender instead) there's no issue. I say engaged as when the extender is in use, the light flashes. When I pick up a phone to listen, there is just a constant tone.

 

When I diss the blue and yellow below socket I get a TELECOMS FAIL message and the extender is no longer engaged.

[Galaxy 16 Plus Communications Conundrum]

I got the leg off, which took the power away completely but still having the same issue.

 

What is dissing? The comms all worked fine previously when the account number and phone number were valid so I assume that means the issue isn't with the panel's electrics?

[Galaxy 16 Plus Communications Conundrum]

The wire from the phone socket is connected to the Virgin Media phone line via an extender.

Photo attached. I've used a phone on the line to check it works.

[Galaxy 16 Plus Communications Conundrum]

I was hoping there would be a restart button. I've turned the power off at the fusebox and the control panel is still being powered by the battery I assume. Is there an easy way to disconnect it? I've tried pliers but nothing shifted and don't want to get too hands on as not sure how safe that would be. Attached a photo of the battery, which I assume I need to disconnect to reset the panel...

[Galaxy 16 Plus Communications Conundrum]

Thanks goncall. I've entered the settings as you said and input dummy account and phone number. Hopefully a simple question... how do you restart panel?

[Galaxy 16 Plus Communications Conundrum]

An impressive memory James and quite right. I have entered the mobile number for Home 3 and adjusted the Triggers so only Intruder will activate the call.

 

Unfortunately I still haven't been able to get around the problem I was experiencing initially, that as soon as I plug the phone line into the alarm system, the phone line becomes constantly engaged (if I pick up a normal phone I can hear a constant tone).

 

I have tried deleting the main account number and phone number, since I am not using them and the manual says that it will dial Home 3 when it gets a Comm Fail from the main line.

 

So I would have assumed the call to the main number fails -> then I get the 'tone' call to my mobile. Any ideas, why it is constantly engaged? Is the connection correct (I have re-posted photo below)? I know this set up was working with the previous owner who had a maintenance contract with the installer so had assumed this wasn't the problem.

 

Richard.

 

 

[Galaxy 16 Plus Communications Conundrum]

OK. Thanks for the information The Arab, James Wilson and Al Yeti. I'll have a look into getting a stand alone dialler. Thanks for taking the time to help me out. 

[Galaxy 16 Plus Communications Conundrum]

I haven't programmed the digi side as I'm not sure what a digi side is but someone else may well have done. I have attached a photo of the control panel, which is digital, so I assume that could mean the digi side is programmed (and it wont message directly to a phone)?

 

If that's the case can I put software or an app on an ipad, which would receive the message?

[Galaxy 16 Plus Communications Conundrum]

The phone line is working fine. I have checked it with a phone. I have attached a photo showing the connection to the phone line (black wire on left). I have used the same socket as was being used previously (albeit connected to Virgin now, rather than BT). I'm not sure which PCB you're talking about. I assume the issue is that normally the outgoing messages go to a specialist piece of software (?) but I just want to send a text to my mobile phone and not sure if that's possible.

[Galaxy 16 Plus Communications Conundrum]

HI, I have a Galaxy 16 Plus installed in the house I have moved in to but cannot afford the annual maintenance cost. I have the engineer's code and engineer's manual.

 

I had hoped to be able to send an alert to my mobile phone if there was an intruder (as I could with a cheap and cheerful system I installed in my previous house). I have entered my mobile phone number in the communications settings and connected the box to the phone line. The phone line was then engaged (indefinitely, I have now unattached it) but I get no alerts on my mobile phone. Is there a way I can achieve my goal?

 

Kind Regards

 

Richard