andybluemini

Thanks for the input so far, I have spoken several times so far with Control4 and Texecom as well as another integrator today. Once i get access to the Trade section i will fill you in but not something to be shared on public side. Can the Mods move this topic maybe?

Morning Yes it doesnt make any difference if connected on RS232 or IP

Thanks for the input so far, would it be worth switching back to the COMIP?

Yeah the panel and HC800 are on the same phase, the HC800 has a UPS on it as well. The second part of the house has a couple of controllers in it and some network kit linked back to the main rack.

Optical isolator is worth looking at, never used one before. I can reconfirgure the 232 to not be connected to the texecom, effectively the C4 is a virtual keypad so always checking for data with the texecom and reporting back and forth so i wonder if i bad response causes the crash. Think i need to spend some time making sure i can create the fault and then try firmware updates first. Is the CIE a common fault? The building is quite large and some of the C4 kit is in a second rack on a different mains phase, could this be an issue?

No changes on site, just got a phone call from the client one day. C4 is running 2.5.3 at the moment. Tempted to update to 2.6 tomorrow when on site but that is a big update to do. Might be worth updating the panel to 2.11 at the same time i guess, is this the latest firmware?? Ground should be good although haven't checked since going back to RS232 When it was on the IPCOM up to last week i could take the IP settings away from the Control4 system and all would seem to be happy. It would seem its as soon as the system sends data to Control4 it crashes. What is an opto isolator?

Yep tried that, also replaced the PCB and PSU although same version. Control4 thought it might be powered related so disconnected the LS, this seemed to help for 5 days but now seems to crash just as frequent again. The other site is running Version 2.11

CIE fault occurs when user code is entered and as soon as you press YES to select Arm the panel crashes and displays CIE on the Texecom Keypad. Date and Time are reset, taking the panel into engineer mode and back out again clears the fault. We never seem to get the CIE fault when setting for the C4 system. I can get a Log from the C4 system but nothing is given away that sounds out. So far the COMIP and RS232 Module cause the same issues. Fireware is 2.09 I have another couple of systems out there running various versions of panels, firmware and C4 versions as well.

Good evening all. I am after a little advice for anyone who has come across a CIE fault on a Texecom. I used to work as a NACOSS installer for 10 years before starting my own company installing Home Automation. We have a site with a Texecom Elite 48 panel, system is nothing to complex but it is linked into a Control4 home automation system. We keep getting a CIE fault on setting the alarm, the panel is talking to Control4 on RS232 at the moment. We have also tried a COMIP but still the fault comes back. We have ACT filters fitted in the panel, the system has been in for around a year in total. I am open to any info or thoughts at what might be causing the CIE fault. Thanks