Redcare and ADSL.

[Service Engineer]

The MCD light only comes on, when it's being used. It is not always on..

And from what I can gather the redcare is working fine, but the ADSL broadband is getting cut off every 30 seconds..? And this is the problem he wants solving..?

Surely if the above is the case then his alarm company is NOT at fault..?

[Nova-Security]

Whats the MCD for do you have a fax on the same line ?

If you just have broadband then a MCD is not required, the filters are and are supposed to be fitted on any phone on the line which has broadband, NOT on the Redcare which is supposed to have a non-removable connection to it.

[Paul P]

Broadband seams to be upset by almost anything when it was enabled to my house I had one faulty filter and the phone cable going to the garage had to be disconnected to get it to work all the time.

Try to find the master socket is it the split sort that allow you to unplug the rest of the house wiring? If so unplug all extension wiring DO NOT disconnect any cables that are in terminals you may loose your RedCARE. Drag the PC to the master socket or borrow a laptop and try the ADSL Modem in the master socket with a filter and nothing else. Does it work?

[jb-eye]

I think i need smart 1 for this. i have a alarm panel line fault on an ADSL enabled line the ADSL works fine but their is no telehone line present. How can this be? BT have confirmed a fault but say it will likely be at the premises and their engineer is chargable. I disconected the line and got neither a tone or a voltage, so re-conected and broadband came back but still no line. i have authourised BT to investigate and charge if fault is at the property.

jef

[Guest]

One leg disconnected. The frequency that ADSL works on is pretty much RF so can happily work with one wire, or I've even seen none! Surprisingly a common occurence ADSL fine and no speech. Raise it with BT as a fault, they may work it out for themselves, eventually....... (sorry smarty ).

[Guest]

One leg disconnected.

...

Hopefully the BT engineer is otherwise OK..

[Lectrician]

Hopefully the BT engineer is otherwise OK..

Mosr probably a dodgy termination on one side of the pair out on the network.

[Smart Electrics]

One leg disconnected. The frequency that ADSL works on is pretty much RF so can happily work with one wire, or I've even seen none! Surprisingly a common occurence ADSL fine and no speech. Raise it with BT as a fault, they may work it out for themselves, eventually....... (sorry smarty ).

You are right though

[jb-eye]

You are right though

Thanks for this. It makes me quite cross that BT will fix this at the exchange and i have had to go out and check their work at the property to avoid getting billed by my customer. My time there fault no reward, worse still this is a new EN panel and the telecom fault creates an alart tone every 10 minutes this is silenced by any user code. but its anoying so much so that i had to remove the comms with a power down power up and once its fixedi have to re- install comms. This cant be right, surely i should be able to switch this off from the menus. I can see a manufacturers call on Monday, these EN alerts are getting on my tits already.

Jef

[Zak]

Thanks for this. It makes me quite cross that BT will fix this at the exchange and i have had to go out and check their work at the property to avoid getting billed by my customer. My time there fault no reward, worse still this is a new EN panel and the telecom fault creates an alart tone every 10 minutes this is silenced by any user code. but its anoying so much so that i had to remove the comms with a power down power up and once its fixedi have to re- install comms. This cant be right, surely i should be able to switch this off from the menus. I can see a manufacturers call on Monday, these EN alerts are getting on my tits already.

Jef

Just as your customer would have billed you if you hadn't come out and BT did and found it to be your fault, why can't you bill your customer as it was not your fault?