al-yeti Posted April 23, 2021 Share Posted April 23, 2021 4 hours ago, meditek said: Because I no longer require it. Haven't u done it yet? Doooooooooo itttttttttt man Quote Link to comment Share on other sites More sharing options...
meditek Posted April 23, 2021 Author Share Posted April 23, 2021 3 hours ago, al-yeti said: Haven't u done it yet? Doooooooooo itttttttttt man Decided that as an 80+ year old with a clumsy left hand due to a stroke that it would be simpler to get our friendly electrician to do it while I held a pillow over the noise box. He's coming next week and says it will only take about 15 mins and will be vastly cheapear than the £198+vat that ADT threatened to charge. ADT claim the alarm sold to me is now mine but refuse to give me the required info to remove it unless I pay out to get an engineer out to fix it so it's not mine at all! No doubt there is a crafty clause in the paperwork to cover this little scam but I threw it out when I cancelled the contract so can't check. I've asked trading standards their opinion. Very much like buying a car and the seller refusing to give you the info on how to stop it. Quote Link to comment Share on other sites More sharing options...
norman Posted April 23, 2021 Share Posted April 23, 2021 There is an argument that the programming remains intellectual property of the installing company. You own the equipment only, and most companies will charge for attendance, this will be more expensive outside of contract as you have now found. Nothing like your car analogy BTW. 1 Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
MrHappy Posted April 23, 2021 Share Posted April 23, 2021 53 minutes ago, meditek said: Decided that as an 80+ year old with a clumsy left hand due to a stroke that it would be simpler to get our friendly electrician to do it while I held a pillow over the noise box. He's coming next week and says it will only take about 15 mins and will be vastly cheapear than the £198+vat that ADT threatened to charge. who'd have thought a jobbing electrician charge less than multi national company with 24hr call centre ? 53 minutes ago, meditek said: Very much like buying a car and the seller refusing to give you the info on how to stop it. ADT, grand + over 3 yrs ? Fiat 500 from 20k, Fiat or the Fiat dealer is unlikely to help a private person do anything with their own car ?? Quote Mr Veritas God Link to comment Share on other sites More sharing options...
james.wilson Posted April 23, 2021 Share Posted April 23, 2021 43 minutes ago, norman said: There is an argument that the programming remains intellectual property of the installing company. You own the equipment only, and most companies will charge for attendance, this will be more expensive outside of contract as you have now found. Nothing like your car analogy BTW. Agreed, you own the equipment. You can do with it as you wish. Using your car theory you have paid all the payments and now own it. If you want anyone to work on your car its not going to be for free. Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted April 23, 2021 Share Posted April 23, 2021 Not a scam at all. I am surprised how you come to see it this way. You wouldn't expect any other service to be any different. I wouldn't expect to call a plumbing company and ask for information how to decommission the boiler as I no longer require the central heating, for example. ADT will be pricy out of contract but they are a national company, I am sure other local companies would have come and decommissioned it. 1 Quote Link to comment Share on other sites More sharing options...
james.wilson Posted April 23, 2021 Share Posted April 23, 2021 27 minutes ago, sixwheeledbeast said: Not a scam at all. I am surprised how you come to see it this way. You wouldn't expect any other service to be any different. I wouldn't expect to call a plumbing company and ask for information how to decommission the boiler as I no longer require the central heating, for example. ADT will be pricy out of contract but they are a national company, I am sure other local companies would have come and decommissioned it. Qfa Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
MrHappy Posted April 24, 2021 Share Posted April 24, 2021 10 hours ago, sixwheeledbeast said: Not a scam at all. A scam would be asking £198.00+vat, doing the work then charging £398.00+vat I often say to people when they moan about costs.....if you don't want it, can't afford, or just don't like the price. Don't have it. 1 Quote Mr Veritas God Link to comment Share on other sites More sharing options...
james.wilson Posted April 24, 2021 Share Posted April 24, 2021 5 minutes ago, MrHappy said: if you don't want it, can't afford, or just don't like the price. Don't have it. qfa Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
meditek Posted April 24, 2021 Author Share Posted April 24, 2021 Thank you all for your opinions. Maybe all customers should be given a use once 'engineering' code that they can use when they terminate; which disables the system after informing ADT of it's use. Meanwhile, the service engineers code protects the system from being taken over by another outfit but this wouldn't ensure the £198 +vat to extract you from the situation they put you in I suppose. Quote Link to comment Share on other sites More sharing options...
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