james.wilson Posted March 29, 2021 Share Posted March 29, 2021 1 hour ago, bjj said: Ok cheers for that but just trying to find out why it's stopped working after 3 years, but will find out more tomorrow when I know what networks they are both on. cheers Mobile operators and isp change things all the time 1 Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
bjj Posted March 30, 2021 Author Share Posted March 30, 2021 7 hours ago, james.wilson said: Mobile operators and isp change things all the time Thanks James will look into this when I find out who they use. cheers Quote Link to comment Share on other sites More sharing options...
bjj Posted March 30, 2021 Author Share Posted March 30, 2021 Just found out the problem phone is on O2 but must stress he can connect to my dvr all ok through the same Samsung DDNS that he uses for his own dvr. and both sites have worked fine for over 3 years. Quote Link to comment Share on other sites More sharing options...
bjj Posted March 30, 2021 Author Share Posted March 30, 2021 Hi all and thanks for all your help I have just had a phone call from my son and he says it's all working again now I pressed him on what he did to get it going again but he told me 100% he did nothing to his phone he was just reading the news and decided to have another go and he got straight in. This is a complete mystery, and he would have told me if he did anything to the phone. thanks again all. bj Quote Link to comment Share on other sites More sharing options...
bjj Posted April 1, 2021 Author Share Posted April 1, 2021 Spoke to soon it's not working again so I spoke to cs at o2 they did't know what to do, so he came over to my house and we swapped sim cards in both phones and could connect straight away but when we swapped back his phone back to not connecting. Quote Link to comment Share on other sites More sharing options...
MrHappy Posted April 1, 2021 Share Posted April 1, 2021 sounds like its time to put your hand in your pocket & get a new dvr which uses a different app Quote Mr Veritas God Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted April 1, 2021 Share Posted April 1, 2021 It's still sounding like a NAT issue, there will be nothing O2 can do at CS it's how the routing is done within the network. I would say options are:- *Replace DVR for something else and hope it works. *Change network provider. *Try some VPN service app to hopefully route around the NAT issue. Quote Link to comment Share on other sites More sharing options...
bjj Posted April 1, 2021 Author Share Posted April 1, 2021 When I put his o2 sim card into my phone it connects ok, when I put my talkmobile sim card into his phone it connects ok. When we swap the cards back mine connects in my phone, his does't. this does not make any sense to me at all. Quote Link to comment Share on other sites More sharing options...
al-yeti Posted April 1, 2021 Share Posted April 1, 2021 1 hour ago, bjj said: When I put his o2 sim card into my phone it connects ok, when I put my talkmobile sim card into his phone it connects ok. When we swap the cards back mine connects in my phone, his does't. this does not make any sense to me at all. You probably were connected on WiFi and didn't realise In anycase as H said change the DVR if you don't want hassle Quote Link to comment Share on other sites More sharing options...
bjj Posted April 1, 2021 Author Share Posted April 1, 2021 Just now, al-yeti said: You probably were connected on WiFi and didn't realise In anycase as H said change the DVR if you don't want hassle no 4g Quote Link to comment Share on other sites More sharing options...
bjj Posted April 1, 2021 Author Share Posted April 1, 2021 7 minutes ago, al-yeti said: You probably were connected on WiFi and didn't realise In anycase as H said change the DVR if you don't want hassle Hi cheers for that I will try another Samsung first as I have 4 spare ones. Quote Link to comment Share on other sites More sharing options...
al-yeti Posted April 1, 2021 Share Posted April 1, 2021 1 hour ago, bjj said: Hi cheers for that I will try another Samsung first as I have 4 spare ones. Lol Quote Link to comment Share on other sites More sharing options...
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