JB1970 Posted September 20, 2020 Share Posted September 20, 2020 Not sure if anyone else is having issues who uses GX Remote Control for their Honeywell Galaxy/Dimension panels. Since yesterday when I receive an event I get repeat notifications continually, non stop. So setting the system, the phone pings continuously every 5 or so seconds with the "set" message and won't stop. One of my customers is having the same issue. Strangely I've found that receipt of a text message from anyone will kill the notifications from GX Remote Control until the next push notification. So each time the system is set/unset, my wife and I exchange a text to stop the issue! I've tried deleting and re installing the app but this doesn't fix it. It may be that the new iOS 14 update has caused the issue. Quote Link to comment Share on other sites More sharing options...
MrHappy Posted September 20, 2020 Share Posted September 20, 2020 alarm apps- "meh" 2 Quote Mr Veritas God Link to comment Share on other sites More sharing options...
JB1970 Posted September 20, 2020 Author Share Posted September 20, 2020 1 hour ago, MrHappy said: alarm apps- "meh" Meh - it’s called progress. Been a few years since I used a direct line for comms , but thanks for the helpful reply 1 Quote Link to comment Share on other sites More sharing options...
MrHappy Posted September 20, 2020 Share Posted September 20, 2020 7 minutes ago, JB1970 said: Meh - it’s called progress. Been a few years since I used a direct line for comms , but thanks for the helpful reply Apps - making life harder for alarm co's & providing little or no revenue. As for progress, will your app signal without power to the premises or the line cut ? App ain't really suited for security... 2 1 Quote Mr Veritas God Link to comment Share on other sites More sharing options...
al-yeti Posted September 20, 2020 Share Posted September 20, 2020 5 hours ago, JB1970 said: Not sure if anyone else is having issues who uses GX Remote Control for their Honeywell Galaxy/Dimension panels. Since yesterday when I receive an event I get repeat notifications continually, non stop. So setting the system, the phone pings continuously every 5 or so seconds with the "set" message and won't stop. One of my customers is having the same issue. Strangely I've found that receipt of a text message from anyone will kill the notifications from GX Remote Control until the next push notification. So each time the system is set/unset, my wife and I exchange a text to stop the issue! I've tried deleting and re installing the app but this doesn't fix it. It may be that the new iOS 14 update has caused the issue. So nothing to do with alarm then 2 Quote Link to comment Share on other sites More sharing options...
GalaxyGuy Posted September 20, 2020 Share Posted September 20, 2020 6 hours ago, MrHappy said: Apps - making life harder for alarm co's & providing little or no revenue. As for progress, will your app signal without power to the premises or the line cut ? App ain't really suited for security... It will if you have the GSM/GPRS module fitted. You can have quadruple path PSTN/Ethernet/GSM/GPRS. Totally agree they're a pain for alarm companies. Quote Link to comment Share on other sites More sharing options...
GalaxyGuy Posted September 20, 2020 Share Posted September 20, 2020 9 hours ago, JB1970 said: Not sure if anyone else is having issues who uses GX Remote Control for their Honeywell Galaxy/Dimension panels. Since yesterday when I receive an event I get repeat notifications continually, non stop. So setting the system, the phone pings continuously every 5 or so seconds with the "set" message and won't stop. One of my customers is having the same issue. Strangely I've found that receipt of a text message from anyone will kill the notifications from GX Remote Control until the next push notification. So each time the system is set/unset, my wife and I exchange a text to stop the issue! I've tried deleting and re installing the app but this doesn't fix it. It may be that the new iOS 14 update has caused the issue. You can always opt for selfmon. At least you'll have someone to call if you have an issue with Comms. Otherwise, with the free service, you just have to suck it up until Honeywell can be bothered fixing the issue. With iOS apps it can take a while to release a new version. Quote Link to comment Share on other sites More sharing options...
MrHappy Posted September 20, 2020 Share Posted September 20, 2020 56 minutes ago, GalaxyGuy said: It will if you have the GSM/GPRS module fitted. You can have quadruple path PSTN/Ethernet/GSM/GPRS. Totally agree they're a pain for alarm companies. PSTN ? how retro... 50 minutes ago, GalaxyGuy said: You can always opt for selfmon. At least you'll have someone to call if you have an issue with Comms. Otherwise, with the free service, you just have to suck it up until Honeywell can be bothered fixing the issue. With iOS apps it can take a while to release a new version. I'll offer an opinion via PM Where is the incentive for Honeywell to fix it, the app provides no income ? 1 Quote Mr Veritas God Link to comment Share on other sites More sharing options...
GalaxyGuy Posted September 21, 2020 Share Posted September 21, 2020 10 hours ago, MrHappy said: PSTN ? how retro... I'll offer an opinion via PM Where is the incentive for Honeywell to fix it, the app provides no income ? Yes, I imagine most companies feel the pain of apps. You can't just write the app, then forget about it. There's various certs and backend services to manage and each time there's a major new release for a new shiny phone model, the app needs updated, causing backwards compatibility issues for existing users with older devices. I think with something like an alarm panel, it would be easier just implementing a secure webserver and decent API in the Ethernet device. At least that way, as a manufacturer, you have more control over things. 1 Quote Link to comment Share on other sites More sharing options...
al-yeti Posted September 21, 2020 Share Posted September 21, 2020 29 minutes ago, GalaxyGuy said: Yes, I imagine most companies feel the pain of apps. You can't just write the app, then forget about it. There's various certs and backend services to manage and each time there's a major new release for a new shiny phone model, the app needs updated, causing backwards compatibility issues for existing users with older devices. I think with something like an alarm panel, it would be easier just implementing a secure webserver and decent API in the Ethernet device. At least that way, as a manufacturer, you have more control over things. They will get banned from Apple next lol 1 Quote Link to comment Share on other sites More sharing options...
norman Posted September 21, 2020 Share Posted September 21, 2020 13 hours ago, MrHappy said: I'll offer an opinion via PM You've changed... Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
MrHappy Posted September 21, 2020 Share Posted September 21, 2020 51 minutes ago, norman said: You've changed... he's jockanese.... we don't want him putting the blue war paint on (again) Quote Mr Veritas God Link to comment Share on other sites More sharing options...
norman Posted September 21, 2020 Share Posted September 21, 2020 I'm Glaswegian and it's never stopped you before. Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
al-yeti Posted September 21, 2020 Share Posted September 21, 2020 1 hour ago, norman said: I'm Glaswegian and it's never stopped you before. Cos you always carry can of iron brew in paperbag Quote Link to comment Share on other sites More sharing options...
norman Posted September 21, 2020 Share Posted September 21, 2020 Old recipe tho Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
MrHappy Posted September 21, 2020 Share Posted September 21, 2020 4 hours ago, norman said: I'm Glaswegian and it's never stopped you before. "city of culture" strange accent, endless council estates, social deprivation, drug addicted prostitutes, bare foot illiterate children playing in the street, however unlike home, Glasgow does have a motorway.... so I can't really slag it off Quote Mr Veritas God Link to comment Share on other sites More sharing options...
norman Posted September 21, 2020 Share Posted September 21, 2020 Just now, MrHappy said: "city of culture" strange accent, endless council estates, social deprivation, drug addicted prostitutes, bare foot illiterate children playing in the street, however unlike home, Glasgow... Oh, I thought you were describing Barnsley. Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
MrHappy Posted September 21, 2020 Share Posted September 21, 2020 2 minutes ago, norman said: Oh, I thought you were describing Barnsley. I might have posted it already, when there was mass riots in belarus the other week, I couldn't helping thinking how much nicer it looked than most of the UK ? Quote Mr Veritas God Link to comment Share on other sites More sharing options...
Herman du Rieu Posted September 22, 2020 Share Posted September 22, 2020 It is not only UK it is also in the Netherlands on IOS14 and Android 10 What is the solution to stop it because it is a App server problem Herman Quote Link to comment Share on other sites More sharing options...
JB1970 Posted September 22, 2020 Author Share Posted September 22, 2020 27 minutes ago, Herman du Rieu said: It is not only UK it is also in the Netherlands on IOS14 and Android 10 What is the solution to stop it because it is a App server problem Herman At this point all you can do is temporarily disable notifications for the app. Uninstalling/reinstalling doesn’t fix the issue and stops the notifications working completely. The GX Remote Control app hasn’t seen an update for about 2 years so I wouldn’t hold my breath. Honeywell tech support is woeful - they’ll just blame the app dev as they did a few months when the receiving server IP was changed without notification. As Galaxy Guy had said - for a minimal fee Smart Mon is a better way forward and also includes polling support I believe. Quote Link to comment Share on other sites More sharing options...
al-yeti Posted September 22, 2020 Share Posted September 22, 2020 3 hours ago, Herman du Rieu said: It is not only UK it is also in the Netherlands on IOS14 and Android 10 What is the solution to stop it because it is a App server problem Herman Switch to selfmon it's cheap and also it gives you support , you need to pay for service Quote Link to comment Share on other sites More sharing options...
james.wilson Posted September 22, 2020 Share Posted September 22, 2020 8 hours ago, al-yeti said: Switch to selfmon it's cheap and also it gives you support , you need to pay for service Agreed very few free things work well all the time. Its a security system at the end of the day. If signalling is important 'dont' use an app Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
JB1970 Posted September 26, 2020 Author Share Posted September 26, 2020 I'm fully aware that an app alone is not ideal for security - I've been in the trade since the late 80's. The app is merely a convenience and along with the rest of my security I'm well covered - I'm not expecting Oceans 11 to attempt a heist at my 3 bedroom semi! I've tried SelfMon now and while the connection speed, path checking, event filters, SMS and e mail notifications are a big improvement over the Honeywell offering, it's lacking in a couple of areas, which is a shame: - No notifications to Apple Watch unlike the Honeywell app. Easy to miss a phone notification and the buzz on your wrist is never missed. No idea why it won't work on the watch as the Honeywell app is ancient and works. - The event notification is so long it doesn't fit in the banner and is truncated meaning you need to click on every notification to get the basic details(who disarmed the system, zone number and description of intrusion event etc). The Honeywell app would just give "13:42 Unset - Steve" rather than "MSG#24 Home 13:42:00 event = Close area. The system partially armed....." before needing to click on that notification to get the rest of the info in a separate window (which is only possible if you set notification banners to persistent) Quote Link to comment Share on other sites More sharing options...
GalaxyGuy Posted September 26, 2020 Share Posted September 26, 2020 2 hours ago, JB1970 said: I'm fully aware that an app alone is not ideal for security - I've been in the trade since the late 80's. The app is merely a convenience and along with the rest of my security I'm well covered - I'm not expecting Oceans 11 to attempt a heist at my 3 bedroom semi! I've tried SelfMon now and while the connection speed, path checking, event filters, SMS and e mail notifications are a big improvement over the Honeywell offering, it's lacking in a couple of areas, which is a shame: - No notifications to Apple Watch unlike the Honeywell app. Easy to miss a phone notification and the buzz on your wrist is never missed. No idea why it won't work on the watch as the Honeywell app is ancient and works. - The event notification is so long it doesn't fit in the banner and is truncated meaning you need to click on every notification to get the basic details(who disarmed the system, zone number and description of intrusion event etc). The Honeywell app would just give "13:42 Unset - Steve" rather than "MSG#24 Home 13:42:00 event = Close area. The system partially armed....." before needing to click on that notification to get the rest of the info in a separate window (which is only possible if you set notification banners to persistent) Thanks for the feedback. I'm not sure why the notifications aren't being forwarded to the watch. I test on the emulator, as I don't have an apple watch to test with. I'll see if I can pick up a watch to test with. It may make sense to reorder the push notifications, as the sequence information is less important. Quote Link to comment Share on other sites More sharing options...
MrHappy Posted September 26, 2020 Share Posted September 26, 2020 3 hours ago, JB1970 said: - No notifications to Apple Watch unlike the Honeywell app. Easy to miss a phone notification and the buzz on your wrist is never missed. No idea why it won't work on the watch as the Honeywell app is ancient and works. I've a Huawai watch & proper monitoring... 2 Quote Mr Veritas God Link to comment Share on other sites More sharing options...
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